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This report analyzes CRM from the contact center perspective. CRM front-end and CTI software are traditional contact center technologies. A discussion on analytics was added since it impacts CRM strategies deployed at the enterprise level.

The strategic analysis of the global automotive OEM adhesives and sealants market involves a detailed global analysis on the types of adhesives and sealants used for different automotive applications such as body in white, paint shop, under the hood & power train, and assembly at an OEM level. The adhesives and sealants type discussed in the study ...

This Frost & Sullivan market insight presents an analysis of the fast-growing US digital advertising market. Specifically, this insight outlines the key trends in the US digital advertising market and presents an overview of the key capabilities required to deliver comprehensive and unified cross-channel advertising solutions. Throughout this insig...

13 May 2019  |  North America  |  Market Outlook

Global Transportation and Logistics Industry Outlook, 2019

Increased Demand for Integrated Supply Chain, Adoption of Digital Technologies in Freight and Warehouse Management, Innovations in Urban Logistics and Last-mile Delivery Solutions Will Drive Logistics Industry Growth to 3.8% in 2019

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The global economic environment for 2018 faced headwinds due to trade wars, higher oil import costs, and interest rate hikes. The growth of the global economy in 2019 will be subdued, as trade tensions remain elevated, with emerging markets experiencing substantial financial market pressures. The global trade slowdown, further fuelled with capacity...

The IoT is connecting functions in the home, adding intelligence in a drive towards the ideal Smart Home. Smart Home devices and services are not simply connecting but adding intelligence, leveraging automation and optimization to achieve greater efficiency and personalization, and overall they seek to create a seamless and frictionless experience ...

The retail market for customer care offers significant growth opportunities. Despite being one of the most challenged markets at the start of the COVID-19 pandemic, the disruption created many silver linings, such as significantly reducing the competitive inertia many industries had in contact center innovation. Beyond navigating issues such as co...

Digitalization is the key enabler of decentralization and decarbonization, the other two Ds shaping the energy industry transformation. Cloud computing, Big Data, analytics, and the Internet of Things (IoT) are among technologies that enable the digital transformation of electric utilities and facilitate new ways of electricity production, storage,...

Reducing video rebuffering can be difficult. Going multi-CDN can provide several benefits for customers, such as better geographic coverage and, possibly, better economics. Adding live switching logic between the CDNs goes a step further and enables load balancing and redundancy in case of problems. Different layers of redundancy and different leve...

There have been minimal changes in US payment infrastructure since the rollout of automated clearing house (ACH) in the 1960s and 1970s. For decades, the banks and financial institutions (FIs) in the United States have avoided “fixing what is not broken”, and the financial services industry has been lagging in digital transformation compared to ot...