Search results for: 'Colocation Data Center Service Trends'

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

This study introduces the Mega Trends influencing the global automatic identification and data capture market. The market is segmented into radio frequency identification, biometrics, and barcodes. Market valuations and revenue forecasts are provided along with key industry trends, technology trends, and end-user and vertical market trends. Global...

Cisco Asia-Pacific, Japan, and China (APJC) Contact Center Analyst Day 2019 and Contact Center Symposium were held from 11 to 13 November in Sydney, Australia. The events brought together Cisco contact center executives, industry subject matter experts (SMEs), partners, and customers facilitating the conversation on the rising role of cloud in the ...

The US mobile device and data industry continues to grow at a steady pace. Wireless high-speed broadband services, developments in the cellular machine-to-machine and Internet of Things (IoT) sectors, and the resurgence of unlimited mobile plans are the top growth drivers. New network technologies, device form factors, and computing paradigms conti...

The research study analyzes how emerging surgical robotics technologies are evolving in response to pressing unmet needs across hospitals and ambulatory surgical centers (ASCs) such as high cost of ownership, operating room (OR) efficiency bottlenecks, reprocessing workload, and interoperability gaps.It highlights how companies are actively solving...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

This research service provides an in-depth analysis of the global electromagnetic compatibility (EMC) testing equipment and services industry, highlighting the importance of pre-compliance testing for faster, cost-effective, and compliant product development. In a dynamic competitive landscape, companies must bring products to market swiftly. EMC p...

By 2027, winning CX organizations won't run AI pilots—they'll run AI‑powered businesses where: Automation is trusted, humanized, and governed—explainable, resilient, and auditable by design. Decisions are made in the moment, addressing CX challenges as they arise, and journeys are orchestrated end-to-end, from intent to outcome.Employee experience ...

The European managed SD-WAN services market is projected to surpass $1.49 billion in 2025, reflecting an 18.3% year-over-year growth. This sustained growth is driven by accelerated digital transformation, increasingly complex network environments, and the surge in cloud-generated traffic. These dynamics underscore SD-WAN’s strategic role in enablin...