Explore more Categories
Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
Time for a Digital Revolution in the Women’s Health Market
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
Demand for Deeper Customer Engagement and Enhanced Lifecycle Capabilities will Transform the Outsourcing Market
save 15 %
* Required Fields
Pay by invoice
Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political uncertainties, thus allowing companies to be more flexible and responsive to the changing economic and market conditions.As customer interaction is rapidly shifting from traditional channels to digital channels, the multi-channel customer experience has become a strategic priority. Contact centers are heavily investing in the omni-channel infrastructure to deliver non-voice services through digital channels including email, webchat, and social media among others. Artificial intelligence-powered chatbots are becoming more popular, as they have the potential to eliminate the heavy dependence of the contact center industry on human labor.With digital transformation, contact centers will benefit from the collection of large datasets based on customer interaction; businesses can convert this data into useful feedback for their agents. Contact centers are investing heavily in analytics programs to build real-time dashboards with statistics to help call agents and managers get real-time updates on customer experiences.In the wake of these changes, the Thailand contact center outsourcing market is transforming. In 2018, Thailand reported 7.9% growth, and is expected to continue to grow steadily throughout the forecast period and reach $228.5 million by 2025. Thailand’s contact center industry caters to its domestic market. Offshore projects have seen significant development; strong demand from the domestic market (especially from international corporations with branches in Thailand) has helped maintain the growth momentum. This development is fueled by rising outsourcing demand from global and domestic markets coupled with the increasing awareness and adoption of outsourcing for a growing number of businesses.This study also provides forecasts for the contact center outsourcing market by industry vertical, namely banking, financial services, and insurance (BFSI), consumer retail, information and communication technology, telecommunications, travel and hospitality, and others. The top contributing sectors towards Thailand's contact center outsourcing revenue in 2018 were telecom, BFSI, and technology. Retail, and travel and hospitality are poised to be the fastest growing sectors during the forecast period.This study also evaluates the contact center market revenue based on domestic outsourcing and offshore outsourcing forecasts. It covers market sizing based on forecasts for seats for 2014–2025. Various market drivers and restraints along with their impact on short- and long-term growth of the market are also discussed in this study.
Latin America in the Post-pandemic World
IoT Start-Up Tracker: Smart Home
North American Mobile Trackers, Q2 2021
Customer Perspectives on Contact Center Trends Amidst the COVID-19 Pandemic
COVID-19 Pandemic Accelerates Managed Cloud Services Adoption
GROWTH OPPORTUNITIES IN CLOUD-, AUTHENTICATION-, AND AI-BASED SECURITY INNOVATIONS
Rising Demand for Digital Technologies Accelerates Asia-Pacific Business Process Management (BPM) Services Market Growth
US SD-WAN End User Survey Analysis, 2021
Global Retail Artificial Intelligence (AI) Growth Opportunities
Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific
solar energy market
video analytics market
industrial robotics market
blood glucose monitoring market
fuel cell market
smart grid market
wound care market
medical robots market
Don't have an account? Create One!
Enter your Email Address here to receive a link to change password.
If you are an existing frost.com user, please register using the same email for seamless access
Already have an account? Login!
Use your Linkedin account to login or register within our store.You're just one click away.