Search results for: 'operations'

31 Jan 2022  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...

This report presents a comprehensive analysis of the cybersecurity landscape in Japan, providing insights on areas such as cybersecurity operations, cybersecurity strategy, threat landscape, organizations’ cybersecurity readiness against cyberattacks, and projected the investment in cybersecurity areas in 2023. The report first identifies the leve...

24 Jan 2023  |  North America  |  Market Research

US Healthcare Claims Management Growth Opportunities

Intelligent Tools to Automate Payer and Provider Functions Will Boost Efficiency and Deliver a Digital Customer Experience

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The healthcare claims management industry is evolving. Changes include a shifting reimbursement landscape (for virtual care, urgent care, telehealth, and at-home care); a transition to new, value-based care models (e.g., population-based reimbursement and partial and full capitation payment); and disruption from big tech companies, big-box retailer...

Water utility services are a priority market for governments and private operators. An estimated value of $450 billion was spent on its operations in 2014, driven by the need to build, renew, and improve water and sanitation infrastructure. Need for sustainability and for a circular economy trains focus on innovation and efficiency measures to be d...

This study for Latin America provides a detailed analysis of the market for satellite transponder capacity in the region. The study presents the market's dynamics, the factors that drive and restrain its development, and challenges faced by companies who operate in Latin America. The effects of government regulation for satellite communciations are...

The research provides a competitive analysis of industry strategies and growth potential for ten major airport suppliers. The research also identifies key industry trends and lists the major competitors that provide solutions for various airport segments. The increase in demand for air travel, coupled with the necessity for airports to optimize op...

The privatization trend in aviation has picked up pace globally during the last 2 decades. Historically, a majority of airlines and airports were part of the public sector, and focus remained mostly on providing connectivity and affordability. However, the travel experience was often less prioritized. Changing market dynamics have made the passenge...

Although the cloud security market remains driven by CNAPP, the definition of cloud security is expanding into a broader and more integrated platform. CNAPP remains the foundation of enterprise cloud security, with core capabilities such as posture management, workload protection, identity security and entitlement governance, vulnerability manageme...

The COVID-19 pandemic has left its footprint on most industries across regions; the North American logistics and transportation industry is no different. This industry is critical for economic activity, a point more evident than ever in these unprecedented times. The North American logistics and transportation industry is complex and fragmented wit...