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The global generics industry is in an interesting phase. Prescription volumes for generics are rising in the US and European markets, while regional manufacturers are struggling to meet demand. However, while Asian prescription volumes are lower than that of Western markets, Asian manufacturers are catering to domestic markets and exporting a signi...

Software embedded controllers and cloud-hosted solutions are crucial elements of the emergence of next-generation smart buildings. The integration of the Internet of Things (IoT) gateways with cloud infrastructure will enable intelligent networking between the field-level devices and the management layer, thereby assisting the growth of smart and c...

Digital Pathology encompasses the use of optmized pathology workstations, whole slide imaging, image analysis, image management, laboratory information management system, use of machine learning, data handling and storage. Pathology is one of the most important fields in medicine, as the service provides investigation and validation platform in lie...

The smart and connected homes market is an evolving and dynamic sector that is poised for solid growth in the next 7 years. The market is mainly driven by demand for enhanced safety and personal comfort, increased energy and cost savings, growing acceptance of new products, improved adoption of high-speed Internet connectivity in developing countri...

This deliverable focuses on the major trends in the machines industry, as companies look to identify and invest in areas that support energy savings. Many emerging developments aim to achieve a balance between efficiency and growth. In the IIoT era, manufacturers are looking to identify emerging industries to target that will likely become key cont...

This outlook identifies the trends shaping the global pharmaceutical landscape. The growth of the global pharmaceutical industry will plateau in 2023 due to a slowdown of the biologics segment as a result of a decrease in the uptake of COVID-19 vaccines and therapeutics. Market growth will be low in the United States and Europe and highest in the A...

Semiconductors are fundamental electronic components present in any electronic device and have evolved over time in size and performance. At the core of semiconductors lies semiconductor fabrication, which facilitated the miniaturization of electronic components. Advancements in lithography technologies in terms of light sources, photomasks, and ph...

The UVC disinfectant equipment market is expected to witness significant growth over the next 3-5 years, driven by the increased focus on infection control due to the COVID-19 pandemic, the expanding application areas, and the effectiveness of disinfection using UVC when compared to other methods. This Frost & Sullivan study provides information...

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...