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The Mobility Technology Opportunity Engine (TOE) covers innovations pertaining to Urban Mobility, Radar, LiDAR, and Autonomous Fleet Intelligence, among others.The purpose of the Mobility Technology TOE is to raise awareness of global technology innovations in self-propelled ground-based mobile platforms that are not only technically significant bu...

25 May 2021  |  North America  |  Frost Radar

Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...

Data is the most valuable asset for enterprises. It drives decision-making, productivity, and customer experience, but this makes it a prime target for attackers. For a long time, encryption, tokenization, masking, and DLP have helped enterprises to protect data while newer approaches, such as DSPM, enhance visibility across cloud and SaaS workload...

In the age of rising digitalization and Industry 4.0 initiatives, the quest to maintain the highest security possible is ongoing. The global ICS cybersecurity market is witnessing steady growth, with companies focused on enhancing the security and resilience of critical industrial assets. Industrial companies seek to secure and optimize their Oper...

US-based providers lose an estimated $260 billion to $270 billion annually due to poor financial risk management and lack of infrastructure to support data-driven business decisions. For every dollar claimed, private and public payers on average offer a reimbursement of 86 cents to providers, resulting in a negative margin of 14% per dollar per pat...

This Frost Radar™ examines the European customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can ...

The customer experience (CX) automation market has reached an inflection point. Legacy interactive voice response systems and rule-based chatbots, designed to route and deflect rather than understand and resolve, are being displaced by a new generation of intelligent virtual agents (IVAs) capable of comprehending intent, maintaining context across ...

A customer experience platform (CXP) brings order to the complexity of modern customer interactions, covering multiple channels and touchpoints to deliver a journey that is seamless, consistent, and personalized. Providers featured in this Frost Radar™ analysis offer a full-fledged native CXP that includes contact center software, AI, omnichannel e...

ASEAN is rapidly emerging as a strategic region for light commercial vehicles. With increasing investments from major automotive companies, the region is on track for stronger production capabilities and technological innovation. Thailand’s established ecosystem in alternative fuels—including biodiesel and gasohol—provides a robust foundation for p...