Search results for: 'agent technologies'

South Africa's managed services market is at its infancy stage and is viewed by service providers as an exciting market with endless opportunities. Companies are looking to transform from a capital expenditure model to operating expenditure model by reducing their total cost of ownership. The recent economic downturn and the constant pressure on bu...

Nigeria and Kenya's managed services market is at its infancy stage and is viewed by service providers as an exciting market with endless opportunities. Companies are seeking to transform from a capital expenditure model to operating expenditure model by reducing their total cost of ownership. The recent economic downturn and the constant pressure ...

The purpose of this study is to provide our readers with an overview of the world VoIP services market. It identifies relevant market drivers and restraints and analyzes current regulatory, market and technology developments. The study discusses origination and termination trends by world region and trends by call destination, by origination device...

This market insight provides an overview of the automotive industry in the three major markets of North Africa: Algeria, Morocco, and Egypt. It also examines the larger political, economic, social, technological, legislative, and environmental landscapes of each country, focusing on opportunities for original equipment manufacturers in the fast-gro...

Economies in Asia-Pacific are likely to experience sluggish growth in 2020 on account of the unexpected ramifications of the COVID-19 outbreak. Regional growth is likely to remain stunted in H1 2020 due to the outbreak, but expected to pick up in H2 2020 as the lockdowns and travel bans are expected to be lifted. Key economies like Australia and ...

The explosive growth of enterprise mobility and bring your own device technologies is putting immense pressure on IT teams to monitor and control cloud application usage, fueling the growth of cloud access security broker (CASB) solutions. A CASB is a security platform that resides between cloud service users and cloud apps to monitor all activitie...

The geospatial value-added services market is seeing an influx of new participants owing to cheaper satellite data products and services and enabling information and communication technologies. Established incumbents have to compete with not only these participants but also new customer groups arising from the evolution of new use cases. The marke...

03 Feb 2021  |  Europe  |  Market Research

AI-powered Chatbots Boosting the European CX Management Market, 2020

Chatbots Enhance the Customer Experience and Give Businesses Extraordinary Scaling Opportunities

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The chatbots market is one of the fastest-growing in the ICT industry. There are several effective uses for chatbots. Businesses are applying them, in particular, to enhance their customer services and improve customer experience (CX). Chatbots are deployed across different channels, including web chat, SMS, social media, mobile chat apps, among ot...

02 Mar 2021  |  North America  |  Market Outlook

Developing Innovative ROI Streams and Patient-centric Virtual Care Approaches will Shape the Global Healthcare Industry, Outlook 2021

Digital Transformation Leads to New Growth Strategies for Stakeholders

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The global COVID-19 pandemic and other geo-political events left many businesses facing an unprecedented state of uncertainty. Healthcare companies across the care continuum remain grappling with these new challenges, of which the extent and longevity remain unknown. Spurred by the years events, healthcare delivery has accelerated its transformatio...