Search results for: 'agents of changes'

Frost & Sullivan defines a cloud contact center as a network-based service (accessed through the internet) where either a vendor or a service provider hosts the platform and provides its functionalities, applications, and features as a service to end users. The customer pays a use-based fee for the service to the vendor or service provider (includi...

This comprehensive benchmarking analysis of the integrated cloud communications market evaluates vendors across innovation and growth dimensions as the industry undergoes structural convergence across UCaaS, CCaaS, and CPaaS. It identifies 10 strategic imperatives shaping competitive dynamics. Chief among them is the rapid emergence of agentic AI, ...

In a polarized world, geopolitical, military, technological, political, and strategic changes are happening at a dizzying pace. The need to adapt regulatory mechanisms to defense exports, as well as to the defense market in general (especially in the West), necessitates frequent adjustments in the regulation of these processes. This unique report b...

The aim of this study is to track changes in electricity pricing in the selected African countries and quantify the expected changes over time. The selected countries are South Africa, Zimbabwe, Zambia, Namibia, Mozambique, the Democratic Republic of the Congo (DRC), Tanzania, Kenya, Ghana, Nigeria and Egypt. The study provides a database with elec...

The Middle Eastern defense market is constantly growing in light of significant regional geopolitical changes, military modernization efforts, and the Russo-Ukrainian War, accelerating demand for advanced weapon systems. Accordingly, the regional defense market is expected to grow at a higher rate than the global average, to more than 2.5% per annu...

The financial service sector has seen drastic technology-led changes over the past few years and the changes which are about to come in three to four years down the line may change the complete face of this sector. Gone were the days when transactions takes time and are filled with uncertainties now with the improved technology and arrival of total...

Due to the recent changes reflected in the National Environmental Management: Waste Act 59 of 2008, the waste sector in South Africa is not yet formalised. These changes encourage the diversion of waste to landfill by avoiding, reducing, re-using, recycling, and processing used materials. This significant change in focus has created opportunities f...

Investments in CX are Accelerating to Tackle COVID-19 Challenges in the Manufacturing Industry Businesses are often unable to keep up with the expectations of today’s sophisticated customers. Competition is a click away in this digital world, and social media can make or break a business. To compete in this environment, both B2C and B2B organizatio...

With the current drop in crude oil prices, major suppliers of crude oil are looking to diversify their oil and gas portfolios to include refinery products and petrochemicals. Some older refineries in Europe have also temporarily become profitable to operate. Further, the success of Shale Gas and Oil has created self-sufficiency in the US and is p...