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This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) highlights breakthrough innovations across conversational AI, multimodal intelligence, edge computing, wearable tech, spatial analytics, and enterprise AI platforms. Notable developments include AI-powered multi-agent orchestration for enterprise workflows, ...

The coronavirus outbreak is wreaking havoc on the global economy. The Chinese economy is being adversely hampered, with other economies across the globe facing severe negative effects as well. Frost & Sullivan has analysed the outlook for three scenarios, the Gradual Abatement scenario, the Severe Epidemic scenario, and the Severe Pandemic scenario...

In a customer survey of 1,210 IT and telecom decision-makers around the world and across verticals (with 58% of respondents in a senior management position), improving customer experience is ranked as the top business objective in 2022, followed closely by improving brand equity. Companies recognize that maintaining brand loyalty becomes increasing...

17 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...

In a constantly growing field of more than 120 industry participants across North America and Latin America, Frost & Sullivan independently plotted 12 of the top companies in this Frost Radar™ analysis. The market is populated by three types of companies. Professional service firms leverage their consulting pedigree to provide top-tier consulti...

This study provides the data collected through an online survey of 468 IT and telecom decision-makers across several customer size segments and diverse industries in Latin America. The survey was conducted during November and December of 2020. Respondents were qualified as follows: • IT/telecom decision-maker in organizations with 10+ emplo...

As the industry continues its innovation spree across novel small and large molecule therapies, such as RNA targeted small molecules, cell and gene therapies (CGT), and mRNA therapies, it is imperative for pharma sponsors to pursue partnerships to gain technology access, database generation and analysis, and pre-clinical and clinical research. Furt...

This study provides a strategic analysis of the lightweight strategies of key global automotive original equipment manufacturers (OEMs). The study analyzes current OEM lightweight strategies and presents an outlook for 2020. This study also covers passenger car weight reduction trends in addition to the deployment strategies. Deep-dive analysis has...

This study focuses on the European Market for Stolen Vehicle Tracking (SVT) Systems.The Stolen Vehicle Tracking systems are currently being integrated in the premium segment vehicles in Europe. This study analysis the potential for SVT systems accross all the vehicle segments. The study analysis the demand of SVT systems in both the OE segment and ...