Search results for: 'Document Workflow'

The year 2020 was marked by significant changes in the way European businesses operate and serve customers. The COVID-19 pandemic forced many people to leave their traditional workplaces and move to work-from-home setups to comply with social distancing mandates and limit the spread of the virus. In addition to continuing to adequately serve custom...

As the Latin American contact center market keeps maturing, many customers are looking to the cloud to provide quicker access to enhanced features and as an attractive alternative to maintaining on-premises systems. During 2020, new and improved cloud contact center offerings were already available in the region, igniting adoption among customers f...

21 Oct 2021  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Customer Experience Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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An excellent customer experience is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. In the connected digital era, customers’ expectations are changing: they are demanding engaging experiences, personalization, and proactive services. These became even more relevant dur...

26 Oct 2021  |  Global  |  Frost Radar

Frost Radar™: Industrial Cybersecurity, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The need for industrial cybersecurity is the result of 2 significant trends: increasing connectivity of all assets and digital transformation initiatives. Information technology (IT) and operational technology (OT) convergence is good but it has its risks because of substandard security frameworks. Connectivity exposes organizations and infrastruct...

16 Nov 2021  |  Global  |  Frost Radar

Frost Radar™: Americas Managed & Professional Security Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The Frost Radar™ is Frost & Sullivan’s proprietary benchmarking analysis. The Frost Radar™ evaluates companies’ performance along the axes of innovation and growth. The analysis benchmarks competitors across multiple dimensions, including revenue growth rate, product portfolio, strategy, and innovation capabilities. The document includes competitiv...

Drone services providers (DSPs) offer clients turnkey drone services so they may be the single point of contact for enterprise customers. Some DSPs provide pilots for hire to accomplish commercial drone tasks, but most offer business solutions using a combination of drones; certified commercial drone pilots; and data capture, processing, storage, a...

The COVID-19 pandemic has not only revealed supply chain challenges in terms of meeting pandemic-induced demand but also showcased weaknesses with regard to facing disruptions on a global scale. Immediate impacts include supply volatility, steep price increases, and high levels of uncertainty. Despite the manufacturing reboot, supply chain inter...

With the COVID-19 pandemic severely hampering demand for air travel, the global aircraft utilization rate has declined steeply. This utilization rate is highest for narrow-body aircraft followed by regional jets, wide-body aircraft, and turboprop aircraft, which signifies that air travel demand for short-haul routes is higher than for long-haul rou...

21 Jan 2022  |  Global  |  Frost Radar

Frost Radar™: Global Automotive LiDAR, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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As the race toward deployment of self-driving vehicles picks up momentum and the levels of autonomous driving increase, original equipment manufacturers (OEMs) are demanding better sensors that can harmonize and achieve surround vision, giving an autonomous vehicle full visibility of its environment. Numerous sensors are already available and in...