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This study examines the mobilized sales force automation (SFA) market in North America. Mobile sales force automation applications are software solutions that extend SFA capabilities to a sales employee’s mobile device (smartphone, tablet, wearable, etc.). Capabilities can range from basic account, opportunity and contact management to also encompa...

The industrial cybersecurity market has been experiencing rapid growth and gaining widespread significance in recent years. High penetration of Industrial Internet of Things technology in critical infrastructure industries (e.g., power utilities and oil & gas) and the manufacturing industry has resulted in increased threat attack surfaces. Cyberatt...

The Russian and CIS nations constitute a unique and diverse part of the connected truck telematics market, and these countries include Armenia, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan. Several local and international telematics companies serve the Russian and CIS connected truck telematics market....

Home energy management systems (HEMS) is a technology platform that monitors, manages, and controls home functions such as HVAC, lighting, solar PV, and other appliances in a residential building. The HEMS market is expected to grow at an accelerated rate for the next 7 years. The concept of HEMS has evolved over the last few years, where the focus...

The age of Big Data Analytics has completely shifted how businesses collect data, manage internal operations, and enact many business decisions. These are now based on direct customer data and observed trends rather than guesses or estimates of business needs from indirect observation. Big Data Analytics applications have accordingly changed how an...

17 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...

In a constantly growing field of more than 120 industry participants across North America and Latin America, Frost & Sullivan independently plotted 12 of the top companies in this Frost Radar™ analysis. The market is populated by three types of companies. Professional service firms leverage their consulting pedigree to provide top-tier consulti...

The global elemental analytical segment garnered $1,183.9 million in 2018, which is expected to reach $1,729.8 million by the end of 2025. This mature market is likely to grow at 5.6% CAGR between 2018 and 2025. The elemental analytical instrumentation market includes atomic absorption spectrometer, atomic/optical emission spectrometer, and induct...

This Frost Radar reveals the contact center-as-a-service (CCaaS) industry leaders using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth ...