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07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

Artificial intelligence (AI) and cognitive technologies are becoming a critical element of supply chain management (SCM) solutions as they evolve from point to integrated solutions. AI plays a vital role in making SCM more agile, transparent, and customer-oriented. In this report, Frost & Sullivan examines the importance of AI in transforming SC...

India has one of the largest budgets for Defence. The allocated Defence budget for 2015-16 is INR 2,467.27 Billion, which is 7.7% more than 2014-15’s allocation of INR 2,290 Billion. This Whitepaper tries to highlight the opportunities in manufacturing of defence electronics. It is one segment where in there is huge unexplored potential for private...

There is shortage of nearly 20 million homes in India. Demand in < INR 1.5 Mn is 1.98 mn units by 2020; Demand in INR 1.5-7.0 Mn price category is 1.5 mn units and accounts for 63% of the total housing supply. Expect many developers to launch affordable homes in addition to targeting middle income and affluent population in India. Coupled with th...

In recent years, there has been a remarkable surge of interest and investment in women's health and wellness, marking a profound shift toward prioritizing women’s health and empowerment worldwide. As women take center stage in various aspects of society, including leadership roles and decision-making processes, there is increasing recognition of th...

Floating offshore wind technology holds the potential to unlock vast wind resources in deep waters not accessible by traditional fixed-bottom offshore wind farms. However, to further promote the adoption of large-scale floating offshore wind farms, several challenges must be addressed. These farms require significant upfront investments in research...

21 Jan 2025  |  Global  |  Technology Research

Technologies Enabling Resilient Pharmaceutical Supply Chains

AI-enabled Technologies are Transforming the Pharmaceutical Supply Chain Network

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This study aims to review emerging, transformative technology solutions that redesign pharmaceutical supply chain processes and introduce increased resilience, transparency, and responsiveness into the model. The study answers the following questions: What are some new challenges big pharma's supply chains must address today? How can emerging tec...

This study explores the potential growth opportunities for global industrial inspection robotics. The emphasis on workforce safety and customers' growing interest in automation are significant drivers for adopting robots for inspection services, which are being deployed across several industries, including oil and gas, utility, chemicals, railways,...

Novel characteristics of next-generation surgical robots have helped in addressing the limitations of traditional robotic systems, enabling their increased adoption in operating rooms. These platforms offer features such as enhanced ergonomic design and visualization, while maintaining the advantages of minimally invasive surgery. Incorporation of ...