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06 Sep 2022  |  Global  |  Customer Research
Customer Experience at the Core of Digital Transformation in Banking, Financial Services, and Insurance, 2022
An Industry Survey Indicates that Security and Privacy Remain High Priorities
When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Banking, financial services, and insurance (BFSI) organizations made major changes to their processes and technology to address the in...
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24 Dec 2020  |  North America  |  Market Research
Intelligent Mobility, Japan, 2020 - Theme V
Digital Retailing in Automotive Industry
Intelligent Mobility Japan, 2020 is a virtual summit organized by Frost & Sullivan on November 24 and 25, 2020. This is a 2-day interactive conference, which hosted on a unique virtual platform to discuss and evaluate Growth Opportunities in new Mobility Business models covering Personal and Public Transport Systems. The conference presenters inc...
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01 Aug 2018  |  North America  |  Market Research
Artificial Intelligence Virtual Assistants in Healthcare—From Echo to the Enterprise
Improved Workflow, Operational Efficiency, and Customer Journey Will be Available to All Stakeholders
Frost & Sullivan research found the visible market success of artificial intelligence (AI)-driven interactive virtual assistants (IVAs), such as Alexa from Amazon and the Google Assistant, has been matched by specialized IVA deployments in various vertical markets such as financial services, education, and retail. Healthcare has presented opportun...
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30 Dec 2024  |  Global  |  Customer Research
CX Growth Opportunities in the Manufacturing Industry 2024 to 2025
Customer Perspectives
Contact centers play a crucial role in the manufacturing sector, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers can enhance customer experience, build long-term customer relationships, and gain a competitive advantage. Contact centers play a crucial role in the manufact...
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31 Dec 2006  |  Global  |  Market Research
World Oscilloscopes Markets
World oscilloscopes market is segmented into three areas including World Digital Oscilloscopes market , World Analog Oscilloscopes market and World Computer Based Oscilloscopes market . Each segment discusses applicable end-user applications,and geographic revenue breakdown. Each segment also discusses current issues facing the market and revenue ...
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06 Nov 2025  |  Global  |  Megatrends
Transformational Trends Shaping Future Consumerism (Human & Non-Human Digital)
Transformational Growth through Autonomous AI Consumer Agents, Virtual Asset Ownership, and Hyper-Personalization
This report studies the emerging trends in consumer behavior and the technology landscape that are set to shape the future of consumerism. Increasing demand for personalized experiences has pushed companies to invest in advanced technologies and rebuild legacy infrastructure, ensuring more tailored shopping experiences across both physical and digi...
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16 Feb 2026  |  Global  |  Market Research
Customer Transformation Journeys Fraud Detection and Prevention: HUMAN Security
HUMAN Security curbs malicious bots effectively, enabling a 400% increase in productivity
HUMAN Security provides a robust, technology-driven solution for fraud detection and prevention (FDP), securing digital interactions across accounts, applications, and advertising. By analyzing signals from trillions of interactions and billions of devices, HUMAN Security offers advanced capabilities in bot management, account protection, and fraud...
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10 Sep 2026  |  Global  |  Market Research
From Risk to Advantage
Why AI Governance is Mission-Critical for Contact Centers
This analyst insight examines the market forces driving AI adoption in CX management and explains why governance must evolve alongside automation. It outlines the operational and compliance risks of poorly governed AI, identifies the core pillars of effective governance, and provides a practical roadmap for organizations seeking to deploy AI respon...
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17 Mar 2022  |  Global  |  Market Research
Global GNSS Downstream Services Growth Opportunities
Future Growth Potential of GNSS Downstream Service Providers due to PPP-RTK and PPP-AR
This research service covers the Global Navigation Satellite System (GNSS) Downstream Services market across 17 application areas, such as precision agriculture, survey & mapping, construction, IoT, autonomous driving, autonomous-asset tracking, maritime, rail, airlines, airport, autonomous consumer utilities, consumer devices, UAS, mining, oil and...
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12 Jun 2023  |  Global  |  Market Research
Online Video Platform Growth Opportunities
Converging Services and the Expanding Content Universe Propel New Uses and Drive Efficiency
This Frost & Sullivan study surveys the online video platform (OVP) market, which has become an increasingly critical enabler of all digital content. The study considers OVP providers that support enterprises, brands, and organizations to inject video into their websites, apps, and other online properties and leverage audience data for additional b...
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