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The Vietnam contact center applications market generated a revenue growth of 5.2Percentage, with market revenue of $4.3 million in 2018. The market is expected to grow at a CAGR of 4.1Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhancement....

The Japanese contact center applications market generated a revenue growth of 5.9Percentage, with market revenue of $173.0 million in 2018. The market is expected to grow at a CAGR of 0.9Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhanceme...

The Taiwanese contact center applications market generated a revenue growth of 4.3Percentage, with market revenue of $9.5 million in 2018. The market is expected to decline at a CAGR of 0.9Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhance...

The South Korean contact center applications market generated a revenue growth of 3.0Percentage, with market revenue of $54.6 million in 2018. The market is expected to decline at a CAGR of 0.1Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enh...

The New Zealand contact center applications market generated a revenue growth of 2.2Percentage, with market revenue of $14.1 million in 2018. The market is expected to grow at a CAGR of 0.4Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhance...

07 Jul 2020  |  North America  |  Market Research

North American Mobile Field Service Management Market Continues to Offer Expansion Opportunities: Forecast to 2025

Evolving Field Service Environment, 5G, COVID-19 Poised to Have Significant Impact

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This study examines the North American mobile field service management market. Mobile FSM solutions are software applications that leverage a variety of technologies (geolocation, artificial intelligence, digital forms, etc.) on smartphones, tablets, rugged devices, and wearables in order to locate, manage, automate and/or optimize field-based serv...

The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...

Frost & Sullivan has identified the healthcare vertical as ripe for digital transformation and adoption of modern communications and collaboration technologies with the objective of improving operational efficiencies and enhancing patient care. The study covers key use cases for point solutions such as video conferencing or team messaging, as well ...

Endpoint security has become an important building block of a mature cybersecurity framework. Its significance has increased during the ongoing COVID-19 pandemic as enterprises have had to shift their entire employee bases to work from home during the nationwide lockdown. Cybercriminals have identified security gaps in endpoints and started exploit...