Search results for: 'Service Robotics'

29 Nov 2021  |  Europe  |  Market Research

UK Facility Management Growth Opportunities

Disruptive Technologies and Sustainability Goals to Support Facility Management Recovery

Infographics

×

The facility management (FM) market in the United Kingdom is transforming, driven by technology innovations, new business models, emerging value propositions, sustainability, and creative service offerings. The UK FM market is the largest in Europe and one of the most developed, dynamic, and mature in the world. It has a highly competitive internat...

This study provides an in-depth analysis of the European, Middle Eastern and African markets for VoIP services. It identifies relevant market drivers and restraints and analyzes current regulatory, market and technology developments by sub-region. It discusses origination and termination trends and trends by call destination, origination device and...

The research service provides analysis of European Web Conferencing Services market and its major trends. It focuses on the 'Services' segment of the web conferencing market and outlines major drivers, restraints, challenges affecting the market. The research service has a base year of 2007 and provides market forecasts upto the year 2014.

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

Infographics

×

The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

This research study presents an analysis of the Video Conferencing Services Market in Europe. The study discusses key market trends, drivers, restraints, and provides market sizing and forecasts for the European market. Regional breakdowns include UK, France, Germany, Spain, Italy, Benelux, Nordics, and Rest of Europe. The study also provides marke...

This Market Engineering study provides a detailed view of the European market for web conferencing hosted services and on-premise software, described the key market trends, dynamics and influential market participants, as well as an overview of the principle market metrics together with a forecast of main revenue streams to 2015. The research servi...

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

Infographics

×

Key Issues Addressed

This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

11 Sep 2018  |  Europe  |  Market Research

Growth Opportunities in the Nordic Region Facility Management Market

Service Innovation and Contract Integration to Drive Growth and Industry Transformation

Infographics

×

Key Issues Addressed

The facility management (FM) market in the Nordic region is one of the most advanced in the world, but it's also one of the most mature and revenue growth is becoming hard to find. Companies need to innovate around technology, new business models, emerging value propositions, and creative new service offerings to find ways to deliver profitable an...