Search results for: 'agent more'

The homes and buildings industry maintained its growth momentum in 2024, recording a 6.9% expansion despite ongoing economic and geopolitical uncertainties. In 2025, the industry is projected to grow within a range of 4.3% to 8.6%, driven by increasing demand for property technology solutions, smart home solutions, sustainable climate control syste...

Enterprise network services are undergoing structural transformation, driven by AI adoption, distributed architectures, regulatory complexity, and rising performance expectations. Managed and co-managed models are gaining momentum as organizations prioritize operational resilience, shared accountability, and access to automation at scale, capabilit...

This edition of the Cyber Security Technology Opportunity Engine (TOE) explores AI Data Governance and Real-Time AI Interaction Monitoring enable secure LLM adoption, while Human Risk Management and Real-Time Risk Detection deliver contextual behavioral interventions. Web Exposure Management and Continuous Web Exposure Discovery provide agentless c...

Artificial Intelligence (AI) is the shining star of contact center innovation and began gaining features, focus, and adoption in 2022. AI is enhancing capabilities across the contact center spectrum: from agent hiring and training, resource forecasting, and quality and performance management to process automation, workforce optimization, and custom...

The Mobility Technology Opportunity Engine (TOE) covers innovations pertaining to Air Taxi, Electric Vehicles, Autonomous Mobility, Radar and Diesel Engines. Some of the innovations profiled include Autonomous Electric Air Taxi for Urban Air Mobility, Advanced 3D Mapping and Object Detection System for Autonomous Vehicles, Intelligent Operating Sys...

In 2026, the smart buildings sector is accelerating rapidly, propelled by the convergence of AI agents, IoT sensors, and cloud-based platforms that tackle the longstanding 25%–35% efficiency gap in commercial properties while introducing personalized, conversational interfaces to elevate tenant satisfaction and technician efficiency. Autonomous edg...

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

This research service presents the findings on the pharmaceutical market in Ethiopia. The research service presents an overview of the healthcare and pharmaceutical industry structure of the country. The market size and growth of the total Ethiopian pharmaceutical market, including six main therapeutic segments that characterize the prescription dr...

This study examines the trends in the North America customer experience outsourcing (CXO) services market and forecasts the market size. Companies today are desperately looking for ways to map Omnichannel strategies to their customer marketing strategies - thus taking out cost, streamlining operations and increasing revenue. The businesses that wil...