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This Frost Radar has ranked the key companies in the Asia-Pacific cloud contact center services industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchm...

16 Jun 2025  |  Asia Pacific  |  Market Research

Payments and Banking-as-a-Service Market, Asia-Pacific, 2025–2030

Embedded Finance is Driving Transformational Growth Due to Seamless Integration in Payments and Banking Services

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The Asia-Pacific (APAC) is experiencing a surge in digitalization, which has been further accelerated by increased financial inclusion. This transformation is largely driven by regulatory support and the burgeoning fintech ecosystem in the region. This shift has led to a notable rise in the adoption of digital payment solutions and the emergence of...

The Asia-Pacific contact center applications market generated $825.3 million in revenue in 2021, registering an annual growth of 9.5%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set...

An excellent customer experience (CX) is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. Customers view positive experiences based on highly personalized, relevant, proactive, and engaging interactions. These interactions have become even more relevant during the COVID...

This study analyses the strategies, competitive landscape, business models, and future focus areas of OEMs, tier I suppliers, and security start-up companies in the automotive operating systems market. It studies the trends and preference towards the adoption of various operating systems by different OEMs. It also assesses the capabilities of key O...

This study looks at the outcome of the 2018 Strategy which was introduced by the VW Group in 2010. It then analyzes the recent Strategy 2025 which was rolled out by the group. Key aspects of the new strategy are analyzed and their implications for the overall group and the individual brands are discussed. The study also looks at the various capabil...

19 Apr 2022  |  Asia Pacific  |  Market Research

Asia-Pacific Telecommunications Growth Opportunities

Innovative Business Models, Transformative Mega Trends, and Disruptive Technologies are Driving Growth Opportunities for the Telecommunications Industry in Asia-Pacific

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Market trends such as remote working and learning and entertainment needs have reshaped the business segments of the telecommunications industry in Asia-Pacific, including the mobile, fixed, and digital segments. Consumers have increased the adoption of digital services such as videoconferencing, digital financial services, and eCommerce to meet th...

The APAC network security (NWS) market saw a healthy YoY growth of 16.7% in H2 2020. Network firewall segment will continue to be the driving force of the overall NWS market. Stronger demand for secure SD-WAN and secure cloud edge services solutions is a new driving force that ensures greater adoption of edge security solutions, centered by firewa...

This study provides insights into key mega trends for the buildings sector in Asia-Pacific. Global mega trends such as urbanization and economic and technological development are changing the demographics and financial outlook in Asia-Pacific, and will shape the region’s buildings sector. The trends examined are, broadly, building construction, and...