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This Frost & Sullivan insight provides a neat overview of the UK’s balancing services, with an astute focus on battery energy storage technology. This insight comprises analysis of the markets that are relevant to it. To begin with, an optimal balance between supply and demand is critical for any electricity grid to function at peak performance. Fr...

08 Jan 2021  |  Europe  |  Market Research

Enhancing European Customer Experience with Artificial Intelligence

AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

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This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...

The global leasing industry is entering a pivotal decade as electrification, innovative financing models, and a more integrated fleet management ecosystem fundamentally reshape the future of mobility finance. By 2035, battery electric vehicles (BEVs) will dominate new fleet acquisitions in most mature markets, pushing leasing providers to redesign ...

Europe is entering a period of moderate but increasingly strategic growth as governments, businesses, and investors navigate geopolitical uncertainty, evolving trade dynamics, energy transition priorities, and rapid technological advancement. While structural challenges, including demographic pressures, productivity gaps, and trade fragmentation pe...

Building services focus on systems, structure, and operations in buildings that enable comfort and safety. These include renewal, repair, restoration, and upgrade of mechanical and electrical (M&E) services, fire safety and security (FSS), elevators (lifts) and escalators, energy systems, information and communications technology (ICT) networks, ro...

Per- and polyfluoroalkyl substances (PFAS) present substantial environmental and health risks. Their complex structure makes them resistant to natural breakdown and allows them to accumulate in living organisms, posing a potential health risk. Growing evidence of PFAS contamination in surface water, groundwater, wastewater, soil, and air is compell...

01 Mar 2022  |  Europe  |  Market Research

European Clinical Laboratory Services Growth Opportunity

Customer Experience Driven by New B2B and B2C Business Models

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Diagnostics is the backbone of the healthcare sector. According to a World Health Organization (WHO) study, although the segment accounts for less than 5% of hospital costs, its findings influence 60–70% of healthcare decision-making. Diagnostics helps to analyze medical conditions and guide patients toward the right medication, treatment, or surge...

12 Jul 2021  |  Europe  |  Market Research

Sweden Light Vehicle Leasing Growth Opportunities

Customer Experience Driven by Digital Business Models Creates New Growth Opportunities

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Companies view vehicle leasing as a solution to the growing number of challenges they face in their mobility needs. These include challenges associated with vehicle funding, fleet maintenance, and, more importantly, residual risk handling. Businesses focus on their core products or services and seek to outsource support activities. Mobility is a si...

The Czech Republic’s economic growth is primarily driven by the increasing private consumption and the improving transport infrastructure. The country's geographical location favors trade with countries in Northern Europe and helps attract foreign investors. A key long-term factor that will contribute to the enrichment of the Czech Republic’s econo...