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This study examines the hosted/cloud contact center solutions market in the Asia-Pacific region. The hosted/cloud contact center market is comprised of full-suite hosted Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Chat, Outbound, and Agent Performance Optimization (APO) applications. The study analyzes the total market size...

Frost & Sullivan’s 2023 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities: • Current communications and collaboration technology adoption rates and future adoption plans • Current adoption and future demand for Microsoft Teams Phone and Microsoft Teams Phone Mobile, as well as ...

01 Feb 2022  |  Global  |  Frost Radar

Frost Radar™: Global Enterprise Health Cloud Infrastructure and Platform Services, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The COVID-19 pandemic has revealed that many healthcare organizations have neither the agility and business continuity programs nor the technologies needed to support them during a crisis. Consequently, some have been forced to act on cloud and digital transformation strategies they had been delaying. The cloud has been critical in helping healthca...

The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

This study offers an in-depth analysis of the Chinese grid systems from the transformer market and smart grid market perspective. The traditional market is represented by the transformer market. This traditional market is estimated to keep growing stimulated by the emerging smart grid market for the next five years. The smart grid market comprises ...

29 Sep 2023  |  Global  |  Technology Research

Opportunity Assessment of Cloud Gaming Evolution in the 5G and 6G Era

5G/6G Standards and Complementary Infrastructure Enable Cloud Adoption in a Rapidly Evolving Gaming Industry

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The cloud gaming sector is set to experience rapid growth because of the improvements in infrastructure and the availability of cost-effective technological solutions. The gaming industry is expanding with the increased adoption of mobile devices and penetration of 5G technology, which will lead to tough competition among gaming companies. Althoug...

Global smart grid investment is likely to grow rapidly. By 2025, a complete transformation to a smarter grid is unlikely but the process would have gained pace with major changes underway in grid automation, demand-side management, and Big Data analytics. Revenue growth will be the fastest in Europe. Demand response and advanced metering infrastruc...

This research service examines the cloud contact center solutions market in Asia-Pacific. The cloud contact center market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 20...

Global grid-scale battery energy storage system (BESS) deployment experienced unprecedented growth in 2023, expanding 159.5% from 2022. The year 2024 will break another record in new installations, with deployments of 41.84 GW/104.67 GWh. BESS has rapidly become the fastest-growing clean energy technology, driven by the growth of wind and solar ...