Search results for: 'minds'

The personal care and beauty industry is undergoing a significant transformation driven by resource efficiency, consumer demand, and a focus on sustainability. Traditionally, water has been a dominant ingredient in personal care and cosmetics products, comprising up to 60 to 95% of the formulations in products such as shampoos and creams, acting as...

Enterprise Connect 2026 emphasized a key shift in the CX market: artificial intelligence has transitioned from being experimental to becoming a reliable, operational asset that delivers measurable outcomes. We anticipated this trend in the latest Frost & Sullivan annual outlook report titled “Top 10 Strategic Imperatives in the CX Industry – 2026 t...

11 Mar 2021  |  Global  |  Market Research

State of the Global Video Conferencing Devices Market, Forecast to 2025

Hybrid Work and Growing Number of Meeting Spaces Propel Adoption

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The $2.75 billion global video conferencing devices market represents a secular growth opportunity driven by the long term, sustainable demand for video meetings to connect remote workers and geographically dispersed teams. Growth in 2020 was primarily driven by adoption from remote workers, digital healthcare and online education. As travel and pr...

Improving customer experience (CX) ranks as the top corporate objective for the third year, followed closely by improving brand equity. Customer relationships are top of mind for manufacturers in 2022 as maintaining brand loyalty becomes increasingly complex, with the world quickly moving to digital channels. Companies are shifting from remote w...

The global LNG industry is approaching a hiatus in growth as current under-construction projects come online in the next 3 years without more new supply in the pipeline. As oil prices dropped, industry investment capital slowed, and project developers shifted their focus from speed to cost savings. While this will cause a pause in supply growth, de...

The need for water purifiers is ever increasing with increase in urbanisation, deteriorating water quality, increasing awareness towards health, and due to high Total Dissolved Solids (TDS) content in the water supplied by municipal bodies. However, educating the end consumer on the effectiveness and efficiency of water purifiers remains a major ch...

01 Dec 2017  |  North America  |  Market Research

Impact of Autonomous Driving on Steering Development Technology in Europe and North America, 2017

Level 5 Autonomous Vehicles to Collapse Traditional Steering Value Chains by Rendering Mechanical Linkages and Steering Wheels Redundant

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Key Issues Addressed Key Benefits

Electric power steering (EPS) is more of less a standard fitment across most of the vehicle models. However, autonomous driving poses several interesting challenges to the steering technology community. First, once vehicles start to operate by themselves, steering systems will expect to cater to loss-of-assist mitigation in order to provide a safet...

The COVID-19 pandemic accelerated the move to digital channels, the cloud, and self-service customer care so financial companies could take advantage of new technologies to keep businesses running sans a staff yet maintain a satisfactory level of customer experience (CX). BFSI companies are focusing on improving digital experiences such as digital ...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Key Benefits

Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...