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01 Jun 2023  |  North America  |  Customer Research
Long-Term Impacts of Evolving Cloud Communications Trends on Telecom Operators
Trusted Voice and Integration Services Drive Growth for Providers in a Collaboration-First Market
Frost & Sullivan’s 2023 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities: • Current communications and collaboration technology adoption rates and future adoption plans • Current adoption and future demand for Microsoft Teams Phone and Microsoft Teams Phone Mobile, as well as ...
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11 Dec 2023  |  Latin America  |  Market Research
Latin American and Caribbean UCaaS and Cloud Meeting Services Growth Opportunities
UCaaS and CCaaS Integration Enhances Growth Potential
This study provides insights into the Latin American and Caribbean (CALA) unified communications as a service (UCaaS) and cloud meeting services market. CALA has been facing a tough investment climate due to economic deceleration, exacerbated by political uncertainties. These challenges are expected to persist, with contracted global trade, continu...
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Special Price $3,712.50 save 25 %
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12 Jan 2022  |  North America  |  Customer Research
Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Financial Services Industry
Marketing, Sales, Product Management and Customer Care Must be Digitized to Boost Customer Value
An important pillar of the global economy, the financial services industry is experiencing rapid and substantial transformation. Contact center, unified communications and collaboration technologies have risen in prominence as financial services institutions have needed to connect a workforce that is more widely distributed than ever before and ad...
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02 Apr 2001  |  North America  |  Market Research
Online Customer Service Live Collaboration Tools
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24 Dec 2021  |  Global  |  Market Research
Sales Automation Powers Sales Teams Globally, 2021
Uncap Future Growth Potential With Sales Automation
COVID-19 has caused tremendous disruption in sales globally. Customers are canceling contract renewals and ongoing deals, even as businesses are facing revenue losses. Sales employees, as well as vendor partners, are feeling threatened in this unprecedented environment. Therefore, businesses are being forced to look at newer and innovative ways to ...
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14 Mar 2020  |  North America  |  Market Research
Countering Pandemic, Remote Working Gets Wider Acceptance and May Be the New Norm
How COVID 19 is accelerating adoption of collaboration tools and overall shift of mindset
The ongoing outbreak of coronavirus (COVID-19), first identified in December 2019 in Wuhan—the most populous city in Central China—evolved rapidly to be characterized as a pandemic by the World Health Organization (WHO) on 11 March 2020. Globally, organizations have been monitoring the COVID-19 situation closely and many have already implemented (o...
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04 May 2015  |  North America  |  Market Research
Care Coordination Software - US Overview and Outlook, 2014 - 2020
Emerging Technologies to Support Team-Based Patient Care
The market for information technology solutions to proactively manage patients across disparate care settings is heating up in 2015. Care Coordination Software refers to IT applications that are specifically designed to enable team-based patient care, particularly for at-risk patients with chronic conditions and for patients transitioning between c...
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17 Sep 2021  |  Latin America  |  Market Research
Latin America in the Post-pandemic World
IT/Telecom Buyers’ Perspective On Communications and Collaboration Investment Priorities
This study provides the data collected through an online survey of 468 IT and telecom decision-makers across several customer size segments and diverse industries in Latin America. The survey was conducted during November and December of 2020. Respondents were qualified as follows: • IT/telecom decision-maker in organizations with 10+ emplo...
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16 Dec 2020  |  Global  |  Frost Radar
Frost Radar™: Collaborative Robots, 2020
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Conventional manufacturing setups have been exposed to traditional industrial robots over the years that have gained widespread adoption globally. However, there is a growing demand for worker safety in factory settings, increasing need of manufacturing industries to match market demands and a burgeoning requirement for businesses to remain competi...
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28 Jul 2026  |  Global  |  Market Research
Enterprise Communications Reimagined by AI
Unified Communications AI Marks a True Platform Shift in Competitive Advantage
This research report frames artificial intelligence (AI) not as an incremental feature but as a paradigm shift in unified communications (UC), redefining how enterprises connect, coordinate, and get work done. For decades, UC platforms have acted as passive conduits—carrying calls, messages, and meetings between people. The emerging generation of A...
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