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15 Apr 2026  |  Europe  |  Frost Radar
Frost Radar™: Customer Experience Management Services in Europe, 2026
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
This Frost Radar™ examines the European customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can ...
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03 Mar 2022  |  Global  |  Customer Research
Evaluating The Future of Cloud Communications Services in the Era of Hybrid Work
The Enduring Importance of the PBX and the PSTN in UCaaS Enablement
The COVID-19 pandemic accelerated certain work-style trends that have slowly been picking up steam over decades. The current massive shift to remote and hybrid work is the result of both recent health and safety measures and long-standing trends such as globalization and employee demand for work-life balance, which have given rise to increasingly d...
$4,950.00
Special Price $3,712.50 save 25 %
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11 Dec 2024  |  North America  |  Market Research
Growth Opportunities for Generative AI in Telco Business Support Systems
Enhanced Efficiency and Increased Automation Set to Transform Global 5G Communication
This Frost & Sullivan market insight presents an overview of the artificial intelligence (AI) initiatives powering the next-generation business support system (BSS) initiatives in the global mobile communications market. It describes the various opportunities that generative AI (Gen AI) supports with the enhancement of existing BSS functions and pr...
$2,450.00
Special Price $2,082.50 save 15 %
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23 Sep 2026  |  Global  |  Market Research
Growth Opportunities for Agentic AI in Telco Business Support Systems
Enhanced Efficiency and Increased Automation Set to Transform Global 5G Communication
AI has been embedded in telecommunications for over a decade, initially through rule-based automation and early machine learning applied to network optimization, fraud detection, and customer analytics. Even before 5G, CSPs used AI to enable self-optimizing networks (SON), predictive maintenance, and customer experience management—leveraging large ...
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14 Mar 2020  |  North America  |  Market Research
Countering Pandemic, Remote Working Gets Wider Acceptance and May Be the New Norm
How COVID 19 is accelerating adoption of collaboration tools and overall shift of mindset
The ongoing outbreak of coronavirus (COVID-19), first identified in December 2019 in Wuhan—the most populous city in Central China—evolved rapidly to be characterized as a pandemic by the World Health Organization (WHO) on 11 March 2020. Globally, organizations have been monitoring the COVID-19 situation closely and many have already implemented (o...
$1,500.00
Special Price $1,125.00 save 25 %
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25 Jan 2023  |  Global  |  Megatrends
Evolving Expectations of the Future Workforce: Focus on Millennials and Gen Z
Demographic Shifts and Transformative Mega Trends Drive Workforce Transition
Companies must understand and analyze how the future workforce will transform due to rising global uncertainties, technological advancement, multigenerational contribution, growing climatic concerns, and other similar factors. This study explores the future workforce and assesses which generation will drive the work trend, generational work expe...
$4,950.00
Special Price $3,712.50 save 25 %
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08 Jan 2026  |  Global  |  Customer Research
Investment Priorities for the Workplace and Video Conferencing
Key Findings from Frost & Sullivan’s Survey of Business Leaders and IT Decision-makers
The modern workplace is undergoing a rapid transformation, moving beyond traditional metrics of occupancy to focus on effectiveness and experience. Organizations have realized that simply filling seats does not drive outcomes; instead, the workplace is now seen as a performance enabler, where experience is the new currency.Central to this evolution...
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13 Aug 2013  |  North America  |  Market Research
Strategic Analysis of the Global Food and Beverage Processing Support Market
Asia-Pacific is the Key Engine for Market Growth
The processed-food sector is experiencing significant growth in the developing world and with increased demand for processed food. There will be subsequent growth in the demand for the required processing support solutions necessary to enable food processors the ability produce enough products to meet this demand. This research service examines the...
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Special Price $3,712.50 save 25 %
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11 Mar 2021  |  Global  |  Market Research
State of the Global Video Conferencing Devices Market, Forecast to 2025
Hybrid Work and Growing Number of Meeting Spaces Propel Adoption
The $2.75 billion global video conferencing devices market represents a secular growth opportunity driven by the long term, sustainable demand for video meetings to connect remote workers and geographically dispersed teams. Growth in 2020 was primarily driven by adoption from remote workers, digital healthcare and online education. As travel and pr...
$6,000.00
Special Price $4,500.00 save 25 %
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07 Jan 2025  |  Global  |  Market Outlook
Top 7 Growth Opportunities in Smart Homes, 2025
Intelligent HEMS and Integration with EVs are New Priorities in the Connected Living Ecosystem
This study delves into the smart homes market with insightful analysis of near-future trends that will shape and drive its growth in 2025. Smart homes are gaining momentum, as interest in connected living has increased since the end of COVID-19 lockdowns due to rapid residential development and gradual digitalization adoption in home systems, such ...
$2,450.00
Special Price $2,082.50 save 15 %