Search results for: 'streaming solutions'

Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...

01 Feb 2021  |  North America  |  Market Research

Digital Transformation Enabling the New York Smart City Future

Smart and Connected Solutions Drive Urban Initiatives and Strategies to Enable Fair and Sustainable Mobility Solutions

Infographics

×

Rapid urbanization, high private vehicle density, obsolete infrastructure, and transportation-related emissions are increasingly stressing the urban mobility ecosystem. Cities worldwide are responding by developing more sustainable, seamless, and integrated transport systems. They are also building the necessary regulatory and infrastructure framew...

The increasing frequency of attacks on national assets and the sophistication of cyberthreats threaten a nation’s ability to defend itself from cyberwarfare strategies. The expanding application of deepfake AI against dominant political figures, social media hijacks of persons of national interest, unauthorized defense network penetration, and rans...

In Latin America, businesses increasingly adopt cloud computing, artificial intelligence, and machine learning technologies to support their strategic business growth. Despite a projected slower economic growth in 2024, digital transformation remains robust. Companies seek external partners to assist them in their journey toward full digitization. ...

21 Sep 2023  |  North America  |  Market Research

Growth Opportunities in the Global Digital Therapeutics Market

Preventive Care and Market Access Strategies Spur New Growth Opportunities

Infographics

×

This study presents Frost & Sullivan’s overall market and segment-wise revenue forecasts of the global digital therapeutics (DTx) market and highlights key growth opportunities for global DTx market participants. Patients with long-term chronic conditions increasingly seek safe, evidence-based digital treatments to reduce their medication dosages,...

This study is an analysis of the current status of the non-performing assets (NPAs) prevalent in the Indian banking system. The various measures that are being taken by the government of India to stem the surge in NPAs and the strategies and practices can serve as long-term solutions to the problem are the main questions that this study addresses. ...

This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. North American market revenue represents outsourcer revenues associated with customer interactions that originate in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, automat...

The customer experience (CX) management market is projected to grow steadily throughout the forecast period. This expansion is primarily driven by 2 key factors: (1) the increasing recognition of CX as a strategic differentiator, and (2) the rising trend among businesses to outsource their CX operations.Generative AI is set to be a major disruptor ...

30 May 2024  |  Global  |  Customer Research

Growth Opportunities in the Enterprise Telephony Market, 2024

Is the Future of Business Call Control On-Premises, Cloud, Hybrid or Mobile?

Infographics

×

Frost & Sullivan s 2024 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations priorities: Current communications and collaboration technology adoption rates and future adoption plans Demand for private branch exchange (PBX) and cloud/mobile PBX functionality Evolution of enterprise telepho...