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North America Contact Center Outsourcing Market

Technology-enabled BPO Solutions to Drive Growth

  • Research Code : NDFE-01-00-00-00
  • SKU : IT00730-NA-MR_02006
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  • Release Date : 09-Oct-2014
  • Region : North America
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This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. North American market revenue represents outsourcer revenues associated with customer interactions that originate in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, automated, and technology-based solutions. This market analysis research is provided in Excel format. The study provides breakdown and forecasts by fulfillment platform, industry vertical, service function, and fulfillment region. The study also provides market shares for the leading outsourcers in the market.
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