Search results for: 'Workforce will revert back to working'

The Asia-Pacific region is a preferred offshore destination for the contact center outsourcing market. The industry is expected to flourish in Asia-Pacific despite a volatile global outlook and currency fluctuations. Key drivers include low labor costs, large talent pools, domestic market growth, supportive infrastructure, fluent English and local ...

While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...

Amid shifting industry dynamics being driven by decentralization, digitalization, decarbonization and the rise of new business models, the keystone market of industrial automation, lifecycle services, is expected to experience a phase of strong short-term growth. Frost & Sullivans market analysis estimates the market size to grow from $49.56B to $6...

25 Nov 2020  |  North America  |  Market Research

Affected by the Steep Decline in Oil Prices due to the COVID-19 Pandemic, the Global Fluid Power Equipment Market is Gradually Recovering

Bleak Investment Activity and the Global Economic Shrinkage will Lead to a Short-term Market Contraction

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Owing to the US-China trade war and the global economic slowdown caused by the COVID-19 pandemic, the global fluid power equipment market is projected to face a sharp revenue contraction in 2020. Key end users, including oil and gas, aerospace and defense, and construction, are experiencing unprecedented declines due to the pandemic. The imposition...

12 Jan 2021  |  North America  |  Market Research

North American Knowledge Management (KM) Market View for Customer Care, 2021

Knowledge Creation and Mining for Improve Employee and Customer Engagement

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Knowledge management (KM) is a mature technology area that can be broadly applied across all areas of business. Initially, KM was aimed at gathering and sharing of knowledge within an organization (across documents, databases, and other sources). One of the most critical early components of KM was content management; an organizations data and infor...

The key factors that promote digital transformation in Australia's water and wastewater market are: increasing need for optimising performance and efficiency, focus on customer service improvements, billing revenue and accuracy, and the need to reduce non-revenue water loss. This study investigates the digitalisation of the water and wastewater mar...

24 May 2019  |  South Asia, Middle East & North Africa  |  Market Outlook

Investment Opportunities in Karnataka, 2019

Fourth-largest Economy in India with 80% of the Fortune 500 Companies having Outsourcing Operations in the State

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With the coalition Government of Congress and JD-S at the helm of state affairs, Karnataka is moving toward rapid development and is one of the forefront states to majorly contribute to the economy of the country. Karnataka is India's largest software exporter, second-largest chip design hub, fourth-largest automobile producer, and the fourth-large...

The Australian contact center applications market generated shrunk by 0.2%, with market revenue of $121.8 million in 2017. The market is forecast to further decline at a CAGR of 2.0% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong...

The Chinese contact center application market grew by 1.8% in 2017 and registered market revenue of $107.1 million. The market is forecast to grow at a CAGR of 3.5% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Indo...