Search results for: 'solution cloud latam'

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

The market for contact center solutions in Latin America has already reached a level of relative maturity, composed mostly by international and regional participants. However, there is an increase in the number of local participants and international new entrants in the region. In this research service, pricing, competitive and technology trends a...

Video webcasting solutions are used by large and geographically dispersed enterprises to communicate, interact with, and train workforces. The enterprise video webcasting solutions (EVWS) market continues to grow steadily with a plethora of vendors offering end-to-end platforms as well as best-of-breed point solutions. This study discusses key driv...

11 Jul 2022  |  Global  |  Frost Radar

Frost Radar: Access Control Solutions, 2022

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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For decades, access control systems have been the linchpin in many organizations’ physical security strategies, enabling them to secure all entry and exit points around their perimeters and protect their employees, customers, and assets from potential threats. Because of these systems’ longevity, solutions really have not changed significantly in t...

The latest issue of Advanced MedTech Technology Opportunity Engine (TOE) spotlights a diverse slate of innovations across advanced medical devices, artificial intelligence solutions, wearables and drug delivery solutions.The issue features advanced medical devices such as non-invasive bimodal neuromodulation, surgical aesthetics platform for compre...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) captures developments related to Social Media Analytics And Engagement, Human Capital Management, Artificial Intelligence, Robotic Process Automation, Cloud Computing, Machine Learning, Analytics, and Generative AI.ITCC TOE’s mission is to investigate emerg...

This edition of the Oil and Gas (O&G) Technology Opportunity Engines features information on advancements in enhanced oil recovery suing advanced gas injection technologies. The TOE also covers the innovations in precision exploration and techniques enhancing oil and gas production. The TOE focuses on horizontal drilling techniques for oil recovery...

The Deep Observability market is evolving rapidly, addressing the increasing need for advanced monitoring and analytics across IT and cloud infrastructures. Deep observability enables organizations to derive actionable insights from vast amounts of telemetry data. It goes beyond metrics, events, logs, and traces to provide granular data visibility ...

The South Korea contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. ...