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The consumer communication services tracker for 2021 Q4 provides detailed information for several companies in the consumer communication services market for the United States and Canada. The aggregated data—delivered by country, technology, and company—includes subscriber, revenue, net add (loss), projection, and market share for the wireless, vid...

This report examines the artificial intelligence (AI) information technology (IT) services sector. While still at a nascent stage, AI technologies are being adopted across industries globally to innovate business models, drive operational efficiencies, and create strategic differentiation. The COVID-19 pandemic has further accelerated the pace of d...

Digital disruption is set to revolutionize the automotive industry. The value is shifting from individual consumption to collaborative consumption. OEMs are embracing this trend and are looking at alternative sources of revenue, such as shared mobility, connected car services, financial services, and logistics services. The demand for shared mobi...

France is far behind Netherlands, which has the highest penetration rate of medical imaging contracts under non-conventional business models such as managed equipment services (MES) and multi-vendor services (MVS), and behind the United Kingdom, which has the largest number of such contracts. The French Ministry of Health’s substantial cost-cutting...

During the forecast period (2023 to 2029), the North American (NA) customer experience (CX) outsourcing services market is expected to expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation for businesses to outsource their CX activities. This market is poised...

22 Dec 2020  |  North America  |  Market Research

Growth Opportunities in the North American VoIP Access and SIP Trunking Services Market, Forecasts to 2026

Mature VoIP Services Take on a New Dynamic as Programmable Communications

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The VoIP access and SIP trunking market remains on pace to become the default connection between on-premises customer platforms and the public switched telephone network (PSTN) and will feature prominently in the digital transformation efforts currently being undertaken by many forward-thinking businesses. This study focuses on next-generation voic...

In May and June 2023, Frost & Sullivan conducted a global survey of network decision makers to understand businesses perceptions and purchasing decisions regarding software-defined wide area network (SD-WAN) and secure access service edge (SASE). This report examines responses from Latin American (LATAM) businesses of various sizes across vertical...

The ANZ contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Contact ...

The cloud Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) markets continue on their steady growth path, accelerated by the COVID-19 pandemic. This is partly due to cloud technology's proven effectiveness in powering digital transformation initiatives for enterprises of all sizes around the world. In addition, a solid cloud found...