Search results for: 'Workforce will revert back to working'

The global business process management (BPM) services market declined in 2020, largely due to the challenges brought on by COVID-19. While client sectors were severely affected by the pandemic, the BPM services industry experienced significant growth in 2021 and is expected to continue to witness year-on-year growth between 2022 and 2028. This gro...

Traditional BPM and customer experience (CX) services are undergoing a paradigm shift. The need for effective and efficient front- and back-office operations has led to process optimization through digitalization. In the past, organizations focused primarily on optimizing their front-office operations (customer facing functions including customer s...

09 Jul 2020  |  North America  |  Megatrends

Gulf Cooperation Council (GCC) Region Mega Trends, Forecast to 2030

Evaluating Key Transformational Themes

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Economic growth will strengthen in the GCC region despite oil-price complications, mainly due to the economic diversion from the oil sector to non-oil sectors and also due to initiatives and strategies to encourage private enterprises. Apart from robust economic growth, the business environment of the region will also undergo a radical change due t...

The 2025 US Automotive Technicians’ Choice study is an insightful voice-of-customer survey that highlights the tool preferences of automotive aftermarket service technicians. The survey of 400 automotive technicians across the United States used a combination of computer-assisted telephone and computer-aided web interviewing methods. Respondents we...

03 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American UCaaS Market

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global COVID-19 pandemic has accelerated decades-long trends including the move to remote and hybrid work, the rise of virtual organizations and the adoption of digital business models whereby all or most customer interactions take place over digital channels. The recent crisis has also elevated businesses’ awareness of the need for more robust...

The 2024 US Automotive Technicians’ Choice study is a voice of customer survey on the tool preferences of automotive aftermarket service technicians. The survey was conducted in 2024 using a mix of the computer-assisted telephone interview (CATI) and computer-aided web interview (CAWI) methods. A total of 400 automotive technicians participated in ...

09 Nov 2020  |  North America  |  Market Research

Industry Convergence and Disruptive Technologies are Key Growth Areas of the Global Shared Mobility Market, 2030

Future Growth Potential Enhanced by Opportunities in Mobility-as-a-Service and Autonomous Technologies

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Key Issues Addressed

In the last decade, there has been rapid progress towards a new paradigm for transporting people in cities. Driven by quickly evolving technologies, new business models, and shifting societal expectations, mobility has become more sustainable, equitable, efficient, and convenient. However, the recent COVID-19 pandemic has disrupted the global mobil...

Frost & Sullivan’s global team of analysts and consultants continuously research a wide range of industries across the globe. The primary and secondary analysis spans the entire value chain, identifying organizations that consistently develop new growth strategies based on a visionary understanding of the future and a proven ability to effectively ...

In some ways, digitization doesn’t change what we do, only how we do it. Consider the safeguarding of precious intellectual assets (such as documents and creative works). Whether physical or digital, such assets may need to be protected from: --Access by unauthorized persons – Private documents need to remain private. Physical assets may be stored...