Professional Credibility, Innovation, and Service Support Shape Brand Choice in a Fragmented Tools Market
16-Sep-2026
North America
Customer Research
KCEA-01-00-00-00
AU_2026_34894
The 2025 US Automotive Technicians’ Choice study is an insightful voice-of-customer survey that highlights the tool preferences of automotive aftermarket service technicians. The survey of 400 automotive technicians across the United States used a combination of computer-assisted telephone and computer-aided web interviewing methods. Respondents were drawn from a broad cross-section of automotive repair facilities, including new vehicle dealership service departments, franchised repair shops, and independent repair shops. Each technician participating in the survey worked at least 32 hours per week and regularly performed hands-on vehicle repairs, providing valuable insights into their tool preferences and requirements. Where relevant, this study compared data trends that date back to 2008. This research analyzes survey findings on the automotive aftermarket service tools industry, focusing on both qualitative and quantitative dimensions. Key areas explored include perceptions of quality (defined by the degree to which a tool matches original equipment specifications in fit, form, and function), reliability (measured by product longevity and resistance to premature failure), and innovation, reflecting continuous improvement and the introduction of new ideas by manufacturers. The study also examines 2025 tool purchasing patterns, the primary factors influencing purchase decisions, and brand dynamics, including dominant companies, emerging challengers, and strategic market drivers. Additional insights include a performance index, brand ownership trends, and analysis of the brand reputation gap, offering a holistic view of the competitive landscape and technician preferences within the US automotive repair industry.
Research Methodology
Automotive Technician Profile: Shop Type
Automotive Technician Profile: Role
Automotive Technician Profile: Region
Key Findings
Market Developments
Dominant Brand vs Key Challengers: Product and Brand Attributes
Perceived Brand Dominance Among Respondents
Perceived Brand Preference
Perceived Brand Preference by Region
Brand Perception Among Respondents
Brand Association
Brand Preference
Respondents' Primary Brand Choice
Brand Preference by Respondent Work Profile
Brand Preference by Region
Brand Preference by Respondent Role
Brand Preference by Respondents' Age Group
Perceived Brand Preference of Respondents
Most Used Brand Among Respondents
Brand Dependability
Brand Preference
Brand Preference Based on Rank
Top 3 Brand Choices Among Respondents
Shop and Technician Profile
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| Deliverable Type | Customer Research |
|---|---|
| No Index | No |
| Is Prebook | No |
| Podcast | No |
| Predecessor | KBAA-01-00-00-00 |
| WIP Number | KCEA-01-00-00-00 |