US Automotive Technicians’ Choice Survey, 2025

Professional Credibility, Innovation, and Service Support Shape Brand Choice in a Fragmented Tools Market

INDUSTRY
Automotive
SECTOR
Aftermarket

RELEASE DATE
16-Sep-2026
REGION
North America
DELIVERABLE TYPE
Customer Research

RESEARCH CODE
KCEA-01-00-00-00
SKU
AU_2026_34894
Yes
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US Automotive Technicians’ Choice Survey, 2025
Published on: 16-Sep-2026 | SKU: AU_2026_34894

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The 2025 US Automotive Technicians’ Choice study is an insightful voice-of-customer survey that highlights the tool preferences of automotive aftermarket service technicians. The survey of 400 automotive technicians across the United States used a combination of computer-assisted telephone and computer-aided web interviewing methods. Respondents were drawn from a broad cross-section of automotive repair facilities, including new vehicle dealership service departments, franchised repair shops, and independent repair shops. Each technician participating in the survey worked at least 32 hours per week and regularly performed hands-on vehicle repairs, providing valuable insights into their tool preferences and requirements. Where relevant, this study compared data trends that date back to 2008. This research analyzes survey findings on the automotive aftermarket service tools industry, focusing on both qualitative and quantitative dimensions. Key areas explored include perceptions of quality (defined by the degree to which a tool matches original equipment specifications in fit, form, and function), reliability (measured by product longevity and resistance to premature failure), and innovation, reflecting continuous improvement and the introduction of new ideas by manufacturers. The study also examines 2025 tool purchasing patterns, the primary factors influencing purchase decisions, and brand dynamics, including dominant companies, emerging challengers, and strategic market drivers. Additional insights include a performance index, brand ownership trends, and analysis of the brand reputation gap, offering a holistic view of the competitive landscape and technician preferences within the US automotive repair industry.

Research Methodology

Automotive Technician Profile: Shop Type

Automotive Technician Profile: Role

Automotive Technician Profile: Region

Key Findings

Market Developments

Dominant Brand vs Key Challengers: Product and Brand Attributes

Perceived Brand Dominance Among Respondents

Perceived Brand Preference

Perceived Brand Preference by Region

Brand Perception Among Respondents

Brand Association

Brand Preference

Respondents' Primary Brand Choice

Brand Preference by Respondent Work Profile

Brand Preference by Region

Brand Preference by Respondent Role

Brand Preference by Respondents' Age Group

Perceived Brand Preference of Respondents

Most Used Brand Among Respondents

Brand Dependability

Brand Preference

Brand Preference Based on Rank

Top 3 Brand Choices Among Respondents

Shop and Technician Profile

Growth Opportunities Fuel the Growth Pipeline Engine™

Why is it Increasingly Difficult to Grow?

The Strategic Imperative 8™

Benefits and Impacts of Growth Opportunities

Next Steps

List of Exhibits

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The 2025 US Automotive Technicians’ Choice study is an insightful voice-of-customer survey that highlights the tool preferences of automotive aftermarket service technicians. The survey of 400 automotive technicians across the United States used a combination of computer-assisted telephone and computer-aided web interviewing methods. Respondents were drawn from a broad cross-section of automotive repair facilities, including new vehicle dealership service departments, franchised repair shops, and independent repair shops. Each technician participating in the survey worked at least 32 hours per week and regularly performed hands-on vehicle repairs, providing valuable insights into their tool preferences and requirements. Where relevant, this study compared data trends that date back to 2008. This research analyzes survey findings on the automotive aftermarket service tools industry, focusing on both qualitative and quantitative dimensions. Key areas explored include perceptions of quality (defined by the degree to which a tool matches original equipment specifications in fit, form, and function), reliability (measured by product longevity and resistance to premature failure), and innovation, reflecting continuous improvement and the introduction of new ideas by manufacturers. The study also examines 2025 tool purchasing patterns, the primary factors influencing purchase decisions, and brand dynamics, including dominant companies, emerging challengers, and strategic market drivers. Additional insights include a performance index, brand ownership trends, and analysis of the brand reputation gap, offering a holistic view of the competitive landscape and technician preferences within the US automotive repair industry.
More Information
Deliverable Type Customer Research
No Index No
Is Prebook No
Podcast No
Predecessor KBAA-01-00-00-00
WIP Number KCEA-01-00-00-00

US Automotive Technicians’ Choice Survey, 2025

$4,950.00
Out of stock
SKU
AU_2026_34894