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03 Nov 2022  |  Latin America  |  Market Research
Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2028
AI-based Technologies Bring New Growth Opportunities for Service Providers
The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliva...
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11 May 2021  |  Latin America  |  Customer Research
Latin-America Cloud User Survey, 2020
Strong Support, Simpler Processes, and Cloud Evangelism will Be Crucial for Successful Cloud Adoption and Implementation Post-Pandemic
Latin American businesses continue to pursue the digital transformation they began several years ago, with a growing percentage of companies adopting new technologies and moving data and applications from on-premises data centers to the cloud. In fact, 2020 represented a tipping point for IT investments in the region, with companies splitting their...
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10 Aug 2022  |  Latin America  |  Market Outlook
Colombia Business Outlook
Infrastructure Development, Technological and Social Initiatives, and Demonstrated Resilience During the Pandemic Invite Investment
For technology companies looking to expand their presence in the Latin America-Caribbean region, Colombia makes a compelling case. Before the 2020 pandemic, the country’s economy had been enjoying consistent growth rate of nearly 4% for over 50 years. Since then, continuous inflows of foreign direct investment have buoyed job creation and economi...
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14 Aug 2023  |  Latin America  |  Market Research
Latin American Defense Growth Opportunities
Equipment Modernization Plans Collide with Economic Realities
In this research service, Frost & Sullivan provides an overview of the Latin American defense market, highlighting growth drivers and restraints, growth opportunities, and notable companies with active contracts or a presence in the region. The study also outlines the most relevant projects and programs as well as representative contracts. Latin A...
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09 Feb 2021  |  Latin America  |  Frost Radar
Frost Radar™: Cloud Meetings and Team Collaboration Services Market, 2020
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Frost & Sullivan’s global team of analysts and consultants continuously research a wide range of industries across the globe. The primary and secondary analysis spans the entire value chain, identifying organizations that consistently develop new growth strategies based on a visionary understanding of the future and a proven ability to effectively ...
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26 Jul 2006  |  Latin America  |  Market Research
Latin America ERP Software Markets
The large enterprise segment has adopted ERP solutions in the end of the 90s in Latin America. Nowadays, as most part of the large enterprises already have the solution implemented (or in the process to be implemented), this space is saturated and stable. However, the mid-market shows a good opportunity of growth. With a differentiated demand, com...
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22 Feb 2018  |  Latin America  |  Market Research
Latin American Big Data and Analytics Market, Forecast to 2023
As the Maturity Evolves, Data Turns into Insights
The Latin American Big Data and Analytics (BDA) market generated revenues of US$2.992,5 million in 2017, and is expected to reach US$ 8.593,5 million by 2023, representing a CAGR of 19.2%. Big Data and Analytics help organizations make proactive real-time decisions using data. This enables companies to improve customer experience, especially as cu...
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12 Nov 2021  |  Latin America  |  Market Research
Brazilian Municipal Water and Wastewater Treatment Growth Opportunities
Private Investments will Drive Deployment of Digital and Sustainable Technologies on Path toward Universal Access to Water Services
The municipal water and wastewater treatment market in Brazil is experiencing a growth phase, spurred by the recent change in legislation that allows greater participation from the private sector in upcoming bid and tender processes and opens up new growth opportunities. Prior to this legislative change, Brazil was working on a plan to focus its ef...
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17 Jul 2026  |  Latin America  |  Frost Radar
Frost Radar™: Customer Experience Platforms in Latin America, 2026
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Customer experience (CX) platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire customer journey, delivering seamless, consistent, and personalized customer experiences. Frost & Sullivan research on this industry includes close to 100 service and solution providers, this Frost ...
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17 Jan 2014  |  Latin America  |  Market Research
Insights into Big Data and Analytics in Brazil
From a Nascent Market in 2013 to a Billion Dollar Industry in 2018
Big Data has yet to take hold in Brazil, but some verticals (e.g., finance, telecoms, retail) are exploring projects with IT companies who provide solutions for fraud analytics, real-time analytics with in-memory computing, and online and digital analytics, to name a few. These solutions offer clear return on investment such as reduction of churn r...
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