Search results for: 'api frost radar'

09 Feb 2021  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020

A Benchmarking System to Spark Companies to Action—Innovation That Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and the key differentiator deciding a business’ fate. Demand for outsourced CX services is growing steadily in today’s consumer-centric marketplace as customers demand more personalized, relevant, proactive, and engaging experiences. A superior end-to-end CX journey ...

Enterprise digitalization efforts have altered the modern threat landscape. IT is more complex, and third-party integration is more essential, complicating security and increasing attack surfaces. Traditional perimeter-based security measures no longer protect a cloud-extended workspace: threat actors now target digital assets beyond an organizatio...

The automotive industry is experiencing a rapid evolution driven by the integration of alternative powertrain technologies into vehicles. With the proliferation of low- to zero-emission cars, the case for reducing emissions even further has become stronger with the introduction of electric light commercial vehicles (CVs). Governments and regulator...

The customer experience (CX) outsourcing services landscape is expected to sustain a strong growth trajectory during the next 5 years. Two drivers will fuel this momentum: increasing acceptance of CX as a formidable competitive differentiation strategy and compelling incentives for companies to outsource their CX operations. Improving CX ranked ...

European commercial vehicle charging is evolving into a landscape defined by flexible, ultrahigh-power ecosystems. While the Megawatt Charging System (MCS) remains the headline technology for long-haul transport, the immediate reality is the deployment of 350 kW+ Combined Charging System (CCS) hardware. This class of ultrafast infrastructure is imp...

As the North American unified communications-as-a-service (UCaaS) market matures and competition intensifies, it is becoming increasingly important for market participants to accelerate innovation and develop sustainable growth strategies. This market analysis provides a perspective on key market trends as well as an assessment of 30 growth and inn...

The North American managed SD-WAN market continues to gain momentum as enterprises accelerate digital transformation, expand cloud adoption, and prepare their networks for increasingly distributed and AI-driven operating environments. SD-WAN has evolved beyond connectivity, becoming a strategic platform that enables secure, application-aware networ...

Across Asia-Pacific (APAC), digital transformation has led to a surge in the adoption of emerging technologies such as cloud, Internet of Things (IoT), and web-based applications among companies from diverse verticals looking to improve efficiency across every area of business operation. However, as technology adoption rates accelerate, organizatio...

As the number of aging, technologically obsolete imaging systems at medical facilities heightens the need for replacement to new imaging equipment with advanced technology, hospitals and imaging centers (especially in developing economies) seek Managed Equipment Services models that provide a viable long-term equipment procurement strategy. Managed...