Explore more Categories
Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
Time for a Digital Revolution in the Women’s Health Market
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
A Benchmarking System to Spark Companies to Action—Innovation That Fuels New Deal Flow and Growth Pipelines
* Required Fields
Pay by invoice
Customer experience (CX) is becoming the primary factor impacting customer loyalty and the key differentiator deciding a business’ fate. Demand for outsourced CX services is growing steadily in today’s consumer-centric marketplace as customers demand more personalized, relevant, proactive, and engaging experiences. A superior end-to-end CX journey builds loyalty and provides upselling opportunities.The LATAM CXO services market was significantly hit by the pandemic in 2020. However, the negative impact was not as significant as in other economic sectors. Some positive trends were accelerated, bringing renewed business prospects. Social distancing regulations across the region did not allow consumers to visit shopping malls and physical stores, thus leaving the remote connection as the only way to engage with brands. This situation generated significant growth opportunities for many CX and BPO vendors and elevated the status of the CXSPs in the economy. Moreover, as people spent more time isolated in their homes, they yearned for human connection and reached out more often to brands to speak with human agents.While Frost & Sullivan research on this market includes close to 100 SPs, this Frost Radar™ profile the 13 more significant players in terms of market reach, user adoption, growth rates, product innovation and customer experience. The analysis is based on a set of 10 criteria, as follows:Growth index (GI) is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user-focused sales and marketing strategies. • GI1: Market Share (previous 3 years)• GI2: Revenue Growth (previous 3 years)• GI3: Growth Pipeline• GI4: Vision and Strategy• GI5: Sales and MarketingInnovation index (II) is a measure of a company’s ability to develop products/services/solutions that are developed with a clear understanding of disruptive Mega Trends, are globally applicable, are able to evolve and expand to serve multiple markets, and are aligned to customers’ changing needs. Key elements of this index include:II1: Innovation ScalabilityII2: Research and DevelopmentII3: Product PortfolioII4: Megatrends LeverageII5: Customer AlignmentThe Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients.Author: Sebastian Menutti
GROWTH OPPORTUNITIES IN IOT, AI, AND MACHINE LEARNING-BASED SECURITY
GROWTH OPPORTUNITIES IN AI, ML, AND MARKETING AUTOMATION
GROWTH OPPORTUNITIES IN CLOUD-, AI-, AND BLOCKCHAIN-BASED SECURITY
Growth Opportunities of SaaS E-commerce Technologies in Logistics
GROWTH OPPORTUNITIES IN ARTIFICIAL INTELLIGENCE
Revolutionizing Future of Care Through Immersive Technologies
Growth Opportunities in the North American VoIP Access and SIP Trunking Services Market, Forecasts to 2026
Frost Radar™: Cloud Access Security Broker (CASB), 2020
Frost Radar™: Latin America Managed Public Cloud Service Providers, 2020
Strong Domestic Demand Powers India’s Customer Experience Outsourcing Services Market, 2020–2026
residential solar market
functional food market
residential energy storage market
agricultural drones market
functional beverage market
smart wearables market
tobacco industry analysis
alternative energy market
thermal spray coatings market
Don't have an account? Create One!
Enter your Email Address here to receive a link to change password.
If you are an existing frost.com user, please register using the same email for seamless access
Already have an account? Login!
Use your Linkedin account to login or register within our store.You're just one click away.