Search results for: 'certificate lifecycle managed'

Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact ...

The challenge of bot activity in business networks has only grown in 2015, leading to the imminent emergence of dedicated bot management solutions. This SPIE will review the challenges presented by bots, emerging solutions for bot management, and the potential market for bot management.

The EV mobility ecosystem is advancing rapidly as services around EV operations, monitoring, and management evolve to meet the diverse needs of fleets. Amid this change, traditional players in the EV ecosystem face the challenges of managing the evolution of new business models, competing with numerous new heterogeneous players offering integrated ...

11 Jun 2021  |  Asia Pacific  |  Market Research

Southeast Asian Integrated Facilities Management Growth Opportunities

Acknowledgment of Transformative Trends, Particularly Those Pertaining to Technology Adoption, will be Key to Service Providers’ Advancement in the Region

Infographics

×

Key Issues Addressed

The Southeast Asian (SEA) integrated facilities management (IFM) market is in the development stage of the growth life cycle, primarily supported by narrowing expectation gaps between IFM providers and end users, greater demand for energy efficiency, and regulatory support. Growth is also driven by the emergence of service providers that offer spec...

Growth in the Asia-Pacific Facility Management (FM) market is stable, driven by the rapid FM development in developing markets and offset by low growth in mature markets. The increase in outsourcing culture, supported by the continuous expansion of the asset base with new construction, contributes to a higher penetrable FM market base. Constantly...

In this Customer Experience Management study for Australia's Telecommunications sector, Frost & Sullivan examines the experiences deliveries provided by telecommunications companies to its customers. This study looks at the critical factors that influence customer behavior throughout the three phases (pre-purchase, purchase and post-purchase) of th...

18 Jul 2019  |  Global  |  Market Research

Global Smart Grid Analytics Market, Forecast to 2025

Big Data Analytics to Drive Utility Energy Management, Cost Reduction and Equipment Reliability

Infographics

×

The global smart grid analytics market is projected to generate $2.31 billion in sales by end of 2025. This study segments data analytics according to three main areas of the grid network, which ranges from customer endpoints, all the way up to the distribution and transmission network. • T&D analytics consist of analytics-related management an...

16 Apr 2021  |  North America  |  Market Research

Post-Pandemic Digital Transformation Creates Opportunities in Data Use and Management

Highlights from the 2020 Frost & Sullivan Global Cloud User Survey

Infographics

×

The first half of 2020 challenged businesses operationally, hindering many digital transformation initiatives and creating urgent business priorities that centered on productivity, efficiency, and the customer experience in the new environment that the COVID-19 pandemic brought about. To meet these goals, businesses are increasingly relying on data...

15 Sep 2016  |  Asia Pacific  |  Market Research

Analysis of the Asia-Pacific Secure Content Management Market

Targeted and Ransomware Attacks are Driving the SCM Market

Infographics

×

The total Secure Content Management (SCM) market generated $811.6 million in revenue, representing a positive growth of 6.5% on a year-on-year basis. The escalation of targeted and ransomware attacks was the key driving force for SCM solutions during 2015. This was especially true in Australia, India, Japan, South Korea, and ASEAN countries, as bus...