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08 Nov 2023  |  Global  |  Market Research
Ready, Set, Go! The Race is on to Capitalize on Generative AI in the Contact Center
Generative AI s Impact on CX Includes Increased Competitive Intensity and Transformational Growth
Generative AI (GenAI) has garnered huge interest and holds great promise for optimizing business operations by automating routine tasks, streamlining workflows, and providing intelligent insights that improve efficiency, quality, and performance. Ongoing innovation in artificial intelligence (AI) has introduced GenAI with far-reaching implicatio...
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21 Dec 2020  |  Global  |  Frost Radar
Frost Radar™: Cloud Access Security Broker (CASB), 2020
Benchmarking Future Growth Potential
The Frost & Sullivan report analyzes the global market for Cloud Access Security Brokers (CASB) and presents this in the Frost Radar™. This measures growth rates in addition to absolute revenues and combines them with several other factors to measure companies’ performance along the growth axis. Companies are also measured along an innovation axis....
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06 Dec 2022  |  Europe  |  Customer Research
Voice of Customer—Health, Wellness, and Well-being Services in Cars, Europe
Electric Vehicle Owners Show a Higher Level of Interest in Health, Wellness, and Well-being Features
The COVID-19 pandemic has placed a greater emphasis on a safe environment and exacerbated the need for more convenience in daily activities. The automotive industry has aligned itself with this trend, focusing on solutions and systems that enhance the safety and comfort of drivers and passengers. This study aims to support automakers and allied ind...
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12 Mar 2024  |  North America  |  Market Research
US Department of Defense C4ISR Competitive Assessment and Growth Opportunities
Traditional Defense Firms Remain Leaders Despite the Adoption of Commercial IT
This analysis focuses on US Department of Defense (DoD) command, control, communications, computers, intelligence, surveillance, and reconnaissance (C4ISR) contracting information for research, development, test, and evaluation (RDT&E); procurement; and services. The analyst has segmented contracting data by military department and overall leading ...
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11 Sep 2026  |  Global  |  Market Research
Industrial Networking and Connectivity Market, Global, 2025–2032
Industrial Infrastructure is Experiencing Transformational Growth
The industrial networking and connectivity market is becoming increasingly critical as manufacturers and industrial operators seek to modernize operations, improve resilience, and unlock greater value from operational data. As digital transformation initiatives expand, organizations are investing in networking infrastructure and connectivity soluti...
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05 Aug 2024  |  Global  |  Customer Research
Leveraging Advanced Communications and Collaboration Solutions to Improve Workflows in Government Organizations, 2024
Changes in Work Styles and the Need to Improve Services for Citizens Drive Adoption
The role of government continues to evolve as the needs of citizens and organizations grow and change. The adoption of digital technologies is accelerating the pace of change, placing pressure on governments to rapidly adopt digital technologies to improve the delivery of services for users by creating user-centric communication and collaboration e...
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23 Jan 2013  |  Global  |  Market Research
Digital Oilfield
Progress Toward an Intelligent Oilfield
In the globalized world, the oil and gas (O&G) industry relies on information technology (IT) to meet its business goals. The O&G industry has realized that IT is the key to manage future oil platforms, and also for an efficient production of existing reserves. The need for a collaborative environment is expected to be a prerequisite in the near fu...
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20 Mar 2015  |  Global  |  Market Research
Opportunities for Internet of Things (IoT) in Smart Buildings
Adoption of Common Standards for Cyber-physical Systems is Vital for Market Growth
Accelerating adoption of IoT in building management will change the market dynamics of smart buildings as a result of the low prices of IoT-based components and availability of advanced integrated software solutions. This will maximise operational and energy efficiency, enhance innovation, develop remote services more easily, and create new and val...
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29 May 2024  |  Global  |  Customer Research
Sidestepping Mercurial Economic Headwinds to Innovate in the North American Retail Contact Center Sector
Contact Center Growth Opportunities in North American Retail
Along with healthcare, retail was one of the industries most impacted by the COVID-19 pandemic, which forced rapid change and innovation because retail goods and services are often necessities in peoples lives, not nice-to-haves as seen in the travel and hospitality sectors, for example. In some of these verticals, customers slowed down or stopped...
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28 Jul 2025  |  Global  |  Customer Research
Business Calling Market: Demand for Diverse Deployment and Connectivity Models Reigns
Hybrid Communications Environments Present Significant Challenges and Opportunities to Technology Solutions and Services Providers
Frost & Sullivan’s 2025 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities: - Demand for cloud/mobile private branch exchange (PBX)and unified-communications-as-a-service (UCaaS) functionality - Evolution of enterprise telephony/business call control environments - Demand for mobile...
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