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The lighter-than-air (LTA) and heavier-than-air (HTA) high-altitude pseudo satellite (HAPS) projects have had a long period of gestation, starting in the 1970s. Technological challenges, especially solar panel efficiency and battery density, have held the market back. The recent closing of the Google Loon project has raised questions on the feasibi...

This study captures the market dynamics in the tabletop audio conferencing endpoints market, including the changing trends in the tabletop audio, the impact of the COVID-19 pandemic on the adoption of different types of endpoints, and the forecast of endpoint revenue and unit shipments until 2025. The report discusses the trends, forecasts, and mar...

31 Jan 2022  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...

This study provides forecasts for the customer service (CX) outsourcing market in the Asia-Pacific for 2023 to 2028. Improving CX has been a consistent priority for organizations across the board for the last few years, with decision-makers realizing that providing a superior CX is a must for any company that wants to stay relevant. This is bringin...

This study analyzes the in vitro fertility (IVF) services market across the globe. With infertility rates increasing across the world, assisted reproductive technologies (ART), including IVF, are gaining prominence. With technology advancements, the IVF process has undergone several modifications, with mainstream service providers such as fertility...

The study covers one of the leading credit and financial management company in the United States. Credit Karma which started its business by offering free credit score and free credit report has moved much beyond and rolled out a series of products to cater to the full stack of the market. In the study, Frost has presented the evolution of Credit K...

The Middle Eastern defense market is constantly growing in light of significant regional geopolitical changes, military modernization efforts, and the Russo-Ukrainian War, accelerating demand for advanced weapon systems. Accordingly, the regional defense market is expected to grow at a higher rate than the global average, to more than 2.5% per annu...

Economies across the world are bouncing back in full force after the pandemic-induced lull. Despite a slump in the recent past, automotive sales are slowly recovering in the Americas, and fleet leasing and rental markets are on the path of recovery. Telematics adoption is on the rise as connected cars are gaining traction in the region, primarily t...

Fleet management applies mainly to leased and owned fleets, and service portfolios can include maintenance, repairs, fuel cards, and insurance. By centralizing all processes and transactions tied to corporate fleets, fleet management companies allow their clients to be more productive and plan for growth based on hard data and actionable insights o...