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The Asia-Pacific (APAC) contact center applications market registered growth of 5.8% to reach $719.5 million in 2019. Technology up-gradation, cloud migration, and adoption of new technologies such as analytics, automation, and self-service applications are driving market growth. Frost & Sullivan expects the APAC contact center applications market ...

As enterprises increase their use of both cloud and physical infrastructures to support a digital business, they require tools that enable easy, efficient, and consistent management of all environments. As such, hybrid cloud management platforms have evolved to provide common functionality across infrastructures, architectures, and vendors. For pla...

Macro-economic and socio-political trends have had a considerable impact on the North American UCaaS market in the past four years. The COVID-19 pandemic-related lockdowns triggered a massive shift to remote and hybrid work, disrupted supply chains and business models in many industries, and highlighted the need for digital transformation. With...

Japan contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Contact ce...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) explores significant advancements in IT and computing, focusing on enterprise solutions driving digital transformation across industries. It highlights a unified platform enhancing B2B data integration with real-time monitoring and automation, a database man...

Singaporean contact center applications market generated revenue growth of 7.8%, with market revenue of $23.5 million in 2019 driven by new customer wins, technology up-gradation, and cloud migration. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 2.6% during the forecast period 2019-2026. Brands are considering excep...

The Indian contact center applications market generated revenue growth of 8.2%, with market revenue of $78.8 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 5...

The Taiwanese contact center applications market generated revenue growth of 6.6%, with market revenue of $10.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

The Japanese contact center applications market generated revenue growth of 5.4%, with market revenue of $178.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...