Search results for: 'Parcel automation'

The study covers Internet of Things (IoT) and its impact on future of consumption. With more than 8 connected devices for each human by 2026, the scope of the industry will expand manifold. IoT adoption and usage patterns will vary across regions, which will in turn affect the demand for connectivity, infrastructure, and devices. However, digital e...

08 Jan 2021  |  Europe  |  Market Research

Enhancing European Customer Experience with Artificial Intelligence

AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

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This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...

Increased awareness and research initiatives of robotics technologies improving human life and intelligence have created opportunities for robotic exoskeleton manufacturers’ to discover a wide range of applications across various industry sectors. Efficient human-robot interaction, reduced footprint, ease of integration, reprogramming ability, and ...

Water scarcity and the need for more efficient water resource management have prompted Latin American water utilities to adopt new strategies for reducing water losses, improving customer-side demand management, and implementing digital technologies. The digital transformation of water utilities is driven by the deployment of advanced telemetering ...

Belgium’s economic growth will be supported by resilient private investment. High capacity utilization and favorable financial conditions will fuel strong private investment, although a weak labor market will affect private consumption in 2017 and 2018. Key logistics locations include Brussels, Antwerp, Liege, and Genk. In terms of the Logistics P...

08 Aug 2024  |  Global  |  Customer Research

CX Growth Opportunities in the Travel & Hospitality Industry 2024 to 2025

Customer Perspectives

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In 2023, the pent-up demand for travel boosted spending in this industry to almost back to pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, air and ground transportation, accommodations, and dining prices are high. Revenue growth is also expected due to more consumers spendi...

OSINT solutions are the foundation of many organizations' intelligence and investigative strategies, enabling them to gather, analyze, and act on publicly available information to mitigate risks, uncover threats, and support decision-making. Despite the rapid digital transformation across industries, OSINT methodologies have remained largely unchan...

In 2026, the construction management sector is accelerating its digital transformation, with agentic AI systems emerging as a cornerstone for automating comprehensive project workflows and overcoming chronic issues such as labor shortages, escalating costs, and persistent delays. These intelligent agents, powered by generative capabilities, enable ...

This edition of the IT, Computing and Communication Technology Opportunity Engine explores emerging growth prospects in AI-driven spatial intelligence, automated 3D intelligence, agentic observability, end-to-end agentic observability, unified API & AI gateway, API and AI connectivity platform, global GPU cloud, global cloud infrastructure, and tai...