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One of the most powerful applications of AI technology in CX today is AI-powered analytics. The introduction of AI analytics can supercharge contact center business intelligence, transforming it from a tool that tells a story of the past to an instrument that informs the future. AI analytics enable a range of new capabilities, including:Automated i...

The BFSI sector is in a disruptive state as customer needs and technologies rapidly evolve. Uncertain economic conditions make financial decisions more volatile. When interest rates drop, consumers have more buying power. In the BFSI industry, this impacts growth in consumer spending for big-ticket items, such as houses and cars, often requiring lo...

15 Jun 2020  |  Global  |  Market Research

Global Defense Industrial and Technology Base (DITB) Trends Outlook, 2019–2024

Transnational Disputes, Operational Concepts and Efficiency Needs Drive Acquisitions and Modernization

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This study is an in-depth analysis of the the global defense industrial and technology base, its drivers, trends, and outlook. To provide for a country’s national security, its industrial base must be secure, robust, and resilient. The defense technology industrial base (DTIB) must be cost effective, cost efficient, and highly productive to ensure...

The global medical plastics market includes commodity thermoplastics (CTP), engineering thermoplastics (ETP), thermoplastic elastomers (TPE), thermosets, and high performance polymers (HPP). By end-product family type, the market has been divided into devices, equipment and instruments (DEI), prosthetics & implants (P&I), and healthcare packaging (...

The cloud has become the foundation for technologies and architectures that shape a digital business, including agile app development, next-generation analytics and artificial intelligence, Internet of Things, and edge configurations. But as new service offerings proliferate, so does complexity. As it turns out, it is easy to deploy a cloud instanc...

The revolution of smart cities and smart services has created a new set of data that are collected on a daily basis to facilitate individuals’ lives. Governments have started to propose administrative services for citizens to facilitate their interactions and to reduce management costs. However, having such services have generated new opportunities...

This market insight presents an analysis of the current status of omnichannel strategy adoptions in Brazil, as well as selected successful business cases. It also provides a general view of how companies in Brazil are facing the omnichannel reality; an overview of Brazilian consumer behavior and its impact on interactions with companies; market dri...

Video webcasting solutions are used by large and geographically dispersed enterprises to communicate, interact with, and train workforces. The enterprise video webcasting solutions (EVWS) market continues to grow steadily with a plethora of vendors offering end-to-end platforms as well as best-of-breed point solutions. This study discusses key driv...

This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. The North American market revenue represents outsourced revenues associated with customer interactions that originated in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, au...