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17 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...

Cloud has become an established component of enterprise technology strategy in Latin America, but adoption has not necessarily reduced complexity. Many organizations now operate fragmented environments: public cloud, private cloud, on-premises infrastructure, legacy applications, SaaS platforms, and multiple data architectures. As a result, the st...

The internet of things (IoT) ecosystem comprises hardware, software/application/platform, professional services, managed services, and connectivity market participants. The hardware component encompasses physical devices the tangible and deployable elements of IoT solutions including chipsets, connectivity modules, SIM cards, and the devices themse...

When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Banking, financial services, and insurance (BFSI) organizations made major changes to their processes and technology to address the in...

This Frost Radar analyzes the compressor market. The analysis includes industrial air compressors and process gas compressors. Among others, the key end-user analysis includes the chemicals, construction and mining, food and beverages, general manufacturing, life sciences, oil and gas, and power generation industries. In addition to providing an i...

This Frost Radar evaluates companies that develop and provide unmanned ground solutions for the commercial last-mile delivery market. An unmanned ground vehicle (UGV) is a small or medium-sized system designed to operate under remote control and may be capable of operating semi or fully autonomously. UGVs are gaining relevance in the logistics and...

Cybersecurity attacks increased tremendously in 2020 and 2021, primarily in the frequency and sophistication of attacks. Apart from the growing concerns about signature-less ransomware and ransomware-as-a-service, attackers also use artificial intelligence and machine learning to scale up attacks. To this end, many governments acknowledge the serio...

The global SD-WAN infrastructure industry is large and growing, and revenue exceeded $5.13 billion in 2023 at a year-over-year (YoY) growth of 42.2%. The industry is forecast to grow at a compound annual growth rate (CAGR) of 22.3% from 2023 to 2028, mainly driven by accelerated digital transformation, more complex network environments, and massive...