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31 Aug 2020  |  Global  |  Megatrends
The Reshaping of Industries Caused by COVID-19
Analysis of Critical Forces Shaping Growth Opportunities
No economy, industry, or businesses has been spared from the effects of the novel coronavirus (COVID-19). Some industries have naturally been affected more than others and the impacts have been on a larger scale. Major economies were already experiencing a slowdown due to other factors and this global pandemic has only added to the distress, hasten...
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23 Jun 2014  |  North America  |  Customer Research
Enterprise Priorities in North America
Cloud Contact Center Solutions
The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about 50% of the contact centers in North America use hosted or cloud solutions, and that percentage is expected to reach more than 90% by 2016. Although small and medium contact cente...
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17 Jul 2015  |  Global  |  Market Research
Analysis of the LED Lighting Market in the Global Automotive Industry
Trends and Opportunities Poised to Shape the Future
Globally, LEDs are gaining traction because of improved cost, design, and performance. The LED lighting market in the automotive industry is growing as LEDs are starting to be utilized in mass market vehicles and lighting suppliers look to provide innovative LED solutions to be used in advanced lighting technologies like adaptive lighting systems a...
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12 Mar 2026  |  Global  |  Market Research
Consumption Pattern Transformations, Global, 2026–2040
Emerging Markets as Consumption Hotbeds, India as a Top 3 Consumer, and Gen Z-Driven Shifts
Consumption and demand patterns will shift considerably over the next decade as populations age, new consumption centers emerge, and younger generations increasingly dominate the consumer market.In this report, Frost & Sullivan identifies strategies and business opportunities for companies looking to expand market share, drive market penetration, a...
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08 Oct 2025  |  Global  |  Frost Radar
Frost Radar™: Foundational LLMs and Multimodal GenAI Platforms, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
The generative AI sector faces a defining challenge: how to translate the breakthrough power of foundation models into real-world value amid unprecedented disruption. An explosion of large language models (LLMs) and multimodal AI tools promises to transform everything from enterprise productivity to creative work, yet organizations grapple with tru...
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10 Sep 2019  |  Europe  |  Market Research
European Managed Security Services Market, Forecast to 2023
Threat Intelligence Drives Growth in a Post-GDPR Europe
The information security profession across Europe has an unemployment rate of zero percent while the need for better cybersecurity across all industries has never been greater. Organised crime and state actors are targeting enterprises across Europe at a time when digital transformation initiatives are on the rise. Cybersecurity in the enterprise i...
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16 May 2023  |  Global  |  Customer Research
Programmable Communications Outlook and Opportunities
API Driven Communications Power Next Generation Customer and Employee Experiences
Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...
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17 Mar 2020  |  Asia Pacific  |  Market Research
Australian Contact Center Outsourcing Services Market, Forecast to 2025
Demand for Deeper Customer Engagement and Enhanced Lifecycle Capabilities will Transform the Outsourcing Market
Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...
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05 Oct 2021  |  North America  |  Customer Research
Global Customer Perspectives on Contact Center Trends by Country
Impact of COVID-19 on Top Contact Center Markets
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
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29 Jun 2022  |  North America  |  Customer Research
Digital CX Investments Driven by the Quadruple Aim in Healthcare, Global, 2022
Employee Experience (EX) Becomes a Top Business Priority
The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...
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