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28 Feb 2025  |  Global  |  Market Research

Global Customer Experience Management Services, Forecast to 2029

Market Growth Driven by Advancement in AI-based Technology Solutions

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Striving for excellent Customer experience (CX) is a strategic component of every organization’s sustained business growth as they realize the significance of delivering superior CX as a competitive differentiator. However, majority of the organizations are struggling to deliver efficient and consistent experiences. This is bringing greater attenti...

The global telematics ecosystem in the medium and heavy commercial vehicles (M&HCV) industry is undergoing a tech-driven transformation, steering a new era of vehicle connectivity in the commercial vehicle space. The main Megatrends driving transformation in the M&HCV telematics industry include driver-centric services, OEM telematics proliferation...

Visibility as a service (VaaS) provides clear awareness of all relevant data points from connected devices, networks, cloud, infrastructure, applications, and databases. With the data gathered and analyzed, an entire system's performance can be optimized, maintained, and secured from all threats. The challenge with these monitoring solutions is th...

This edition of the Cyber Security Technology Opportunity Engine (TOE) captures developments related to Innovations in Zero-Trust, Edge Security, Cryptographic Authentication, Threat Detection, Data Security, Threat Intelligence Solutions. Artificial Intelligence is elevating these solutions to provide robust security.Cyber Security TOE’s mission i...

The North American medium and heavy-duty commercial vehicle (CV) electronic service tools (EST) market is experiencing gradual and sustained growth, driven by interesting industry dynamics, such as advancements in vehicle complexity, a growing focus on vehicle efficiency and fuel economy, the increasing demand for a well-rounded fleet management pa...

Investments into Web Application Firewall (WAF) and Distributed Denial-of-Service (DDoS) solutions in the Asia-Pacific region continued to increase during 2018, with both markets recording robust growth on a year-on-year (YoY) basis. An increase in the number of Internet of Things (IoT) DDoS and application layer attacks, as well as their growing s...

The COVID-19 pandemic prompted a seismic shift across every industry and region—cybersecurity was no exception. The rapid and widespread adoption of remote working, migration to the cloud, acceleration of digital transformation (DT) efforts, and the ever-evolving nature of threats have resulted in significant challenges for chief information securi...

This issue of High-Tech Materials Technology Opportunity Engine (TOE) profiles significant advancements in nanotechnology for various enhanced industrial applications. The featured innovations include Decentralized Lithium-Mediated Ammonia Synthesis for On-Site Fertilizer Production, UV Stabilization Solution for Agricultural Polyethylene Films, Su...

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...