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21 May 2019  |  North America  |  Market Outlook

Global UCC Industry Outlook, 2019

Rich Media Capabilities Shine in the Next-gen Workplace

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The global UCC market continues to evolve at a rapid pace. Migration to cloud-based subscription services is accelerating as organizations gain confidence, existing CPE assets near end of life, and current cloud services deployments expand to more sites, users and applications. The gap between “as a service” offerings and other consumption model...

24 Dec 2021  |  Global  |  Market Research

When Blockchain and IoT Work Together: Reappraising the Promises and Pitfalls

Understanding the Convergence and Moving Past the Hype to See Real Value and Growth Opportunities

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This study serves to explain how Blockchain and IoT can work together, what each technology is, how it works, how they integrate together, and example use cases. • Blockchain and IoT represent two collections of technologies with tremendous potential to improve and optimize businesses operations and daily life, but despite the heralding of a new ...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Key Benefits

Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

In today s business environment, privileged access can include human and non-human users beyond the IT team. The proliferation of privileged accounts and their privileged access points are vulnerable entry points for hackers. The rising adoption of cloud-based infrastructure and services expands the attack surface further and introduces significant...

The analytical instrumentation for the chemicals and petrochemicals market includes companies that use analyzers and other tools for: • Producing and processing of base chemicals, intermediate chemicals, and fine chemicals; • Refining and producing petroleum-based chemical products (such as petroleum jelly, motor oil, diesel, lubricants, and ke...

Investments into Web Application Firewall (WAF) and Distributed Denial-of-Service (DDoS) solutions in the Asia-Pacific region continued to increase during 2018, with both markets recording robust growth on a year-on-year (YoY) basis. An increase in the number of Internet of Things (IoT) DDoS and application layer attacks, as well as their growing s...

The global smart meter market continued to register strong growth in 2019, as major rollouts continued to accelerate. China led the trail and various pockets of Europe went ahead with large-scale pilots and installing second-generation smart meters. China continued to account for more than half of the global market, holding 56.2% of the total shipm...

11 Dec 2020  |  South Asia, Middle East & North Africa  |  Market Research

Intense Competition among Dealers and Distributors Reshaping the Gulf Cooperation Council (GCC) Bus Industry

Government Efforts and Initiatives to Develop Infrastructure and Boost Tourism Fuel Growth Strategies

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Key Issues Addressed

The GCC bus industry is expected to grow at a compound annual growth (CAGR) of 3.6% by 2025. Industry sales have been severely impacted by the economic downturn, resulting from decline in oil prices due to the OPEC Agreement. Moreover, the COVID-19 pandemic is having a major effect on GCC bus industry sales, which are estimated to decline by 19% in...

As the world gets accustomed to the COVID-19 pandemic, many industries and markets are adopting a degree of change in the dynamics of their functionalities. The global connected truck telematics market has also transformed itself in many ways to adapt to changing customer and business requirements. This Frost & Sullivan research service analyticall...