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The customer experience (CX) management market is projected to grow steadily throughout the forecast period. This expansion is primarily driven by 2 key factors: (1) the increasing recognition of CX as a strategic differentiator, and (2) the rising trend among businesses to outsource their CX operations.Generative AI is set to be a major disruptor ...

Next Generation 911 (NG911) represents an industry transformation that proactively enhances public safety by acknowledging and catering to the rapidly evolving demands, products, lifestyles, and technologies of citizens. In contrast to the legacy voice-centric enhanced 9-1-1 (E9-1-1) network, NG911 supports a more diverse set of Internet Protocol (...

Customer service underpins success in the travel and hospitality (T&H) industry. Undoubtedly, more than in any other industry, the voice of the customer expressed in rankings and reviews takes a prominent role. T&H organizations are streamlining several internal processes (including mobile and digital touchpoints) and empowering customers with a...

06 Sep 2022  |  Latin America  |  Market Research

Brazilian Connected Trucks Telematics Growth Opportunities

After the Rise of Cargo Thefts and Diesel Cost, Risk and Fuel Management Solutions will Lead to Transformational Growth of Brazilian Telematics

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The Brazilian connected trucks telematics market is showing good indicators for growth. Although most of the connected trucks only have the basic solutions installed (for example, track & trace) due to the exigency of carriers and insurance companies, the demand for more advanced solutions, such as video cameras, is increasing and turning the marke...

Energy is the world’s most dynamic industry in need of change. Electric utilities and power retailers are the backbone of the energy transition as they cope with increasing power demand and changing load patterns driven by electrification. They also enable greenhouse gas reductions by integrating distributed energy resources such as solar rooftops,...

The growing multipolar world, types of threats and distances from which such threats can emanate, contested waters, and maritime zones of control of various nations necessitate greater and constant vigilance of oceans through maritime surveillance. Maritime surveillance is conducted using terrestrial radars, automatic identification systems (AIS...

The pandemic has definitely brought about a lot of positive changes in the way people are moving. In this research analytics, we look at some key factors that we think will drive the demand for shared mobility. First is the pandemic-induced digital acceleration. People are now more open to using mobile apps than they were before the pandemic. Secon...

Therapeutically more effective drugs for the treatment of chronic diseases represents a crucial need. Biosimilars and biobetters offer the possibility to lower the cost of treating a variety of chronic diseases. In particular, biosimilars are the less expensive option; however, biobetters have demonstrated to be more effective, even over longer per...

In India, commercial vehicle tire maintenance is highly fragmented, with fleet operators largely relying on basic services, such as tire pressure checks, puncture repairs, and tread depth inspections. These services are typically provided by local retailers, roadside garages, and independent workshops, but more advanced services, including wheel al...