Voice of Customer: Willingness and Desirability for Commercial Vehicle Tires in India
Fleet Operators Seek Comprehensive One-stop Tire Maintenance Solutions
16-Jan-2025
Global
Customer Research
In India, commercial vehicle tire maintenance is highly fragmented, with fleet operators largely relying on basic services, such as tire pressure checks, puncture repairs, and tread depth inspections. These services are typically provided by local retailers, roadside garages, and independent workshops, but more advanced services, including wheel alignment, tread retreading, tire rotation, and shoulder correction, are less common. Authorized service centers offer these solutions, but all fleet operators cannot easily access them. As a result, regular tire health checks are neglected and only performed during routine vehicle maintenance, leading to unaddressed tire issues.
This lack of frequent and comprehensive tire care results in several challenges, including premature tire wear, reduced fuel efficiency, and increased risk of tire failure. Many fleet operators are left with limited options, and they rely on basic checks that do not address the full scope of tire maintenance needs. The absence of regular maintenance procedures means issues are typically dealt with reactively, causing costly downtime and higher maintenance expenses. This fragmented service landscape creates inefficiencies, highlighting the need for a more integrated, all-inclusive solution for tire care in the commercial vehicle sector.
Frost & Sullivan's survey of fleet operators and tire service providers revealed important gaps in the market, identifying areas where services are lacking. These white spots point to significant opportunities for better, more efficient, and cost-effective tire maintenance solutions. Addressing these gaps could enhance fleet operations, reduce costs, and improve the overall tire service ecosystem in India.
Author: Gnanaprakash Shanmugam
Decoding Tire Markings and Key Parameters
Tire Maintenance Parameters
Commercial Vehicle Tire Ecosystem and Major Partners
Scope and Research Objectives
Research Samples: Fleet Operators and Tire Maintenance Service Providers
Fleet Operators: Respondent Profiling
Service Channel Partners: Respondent Profiling
Fleet Operators’ Tire Maintenance Activities
Fleet Operators’ Perception of Tire Maintenance Services
Fleet Operators’ Tire Retreading
Tire Health Check Parameters’ Monitoring Frequency
Fleet Operators’ Annual Spend on Tire Maintenance Per Vehicle
Average Spend Per Service for Tire Health Check Parameters
Commercial Vehicle Ownership Based on Survey Feedback
Small Fleet Operators: Frequency of Tire Health Maintenance
Medium-sized Fleet Operators: Frequency of Tire Health Maintenance
Large Fleet Operators: Frequency of Tire Health Maintenance
Overall Fleet Operators: Frequency of Tire Health Maintenance
Tire Maintenance Service Offerings’ Frequency at Service Stations
Tire Retreading at Service Channel Partners
Dealers: Average Number of Services Delivered Per Month
CV Independent Workshops: Average Number of Services Delivered Per Month
Neutral Tire Garages: Average Number of Services Delivered Per Month
Tire Centers: Average Number of Services Delivered Per Month
Overall on All Service Providers: Average Number of Services Delivered Per Month
Average Price Channel Partners Charge Per Service for Tire Maintenance
Customer Types and Average Footfall Per Month
Type of Service Outlet and Tire Technicians
Key Takeaways
Growth Opportunities Fuel the Growth Pipeline Engine™
Why Is It Increasingly Difficult to Grow?
The Strategic Imperative 8™
Partial List of Acronyms and Abbreviations
Benefits and Impacts of Growth Opportunities
Next Steps
List of Exhibits
List of Exhibits (continued)
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- Tire Maintenance Activities, India, 2024
- Perception of Tire Maintenance Services, India, 2024
- Retreading Prevalence and Average Spend, India, 2024
- Tire Retreading Frequency, India, 2024
- Tire Health Check Parameters’ Monitoring Frequency, India, 2024
- Annual Spend on Tire Maintenance Activities, India, 2024
- Average Spend Per Service for Tire Health Check Parameters, India, 2024
- Commercial Vehicle Type Ownership, India, 2024
- Commercial Vehicle Product Split, India, 2024
- Small Fleet Operators’ Tire Health Check Frequency, India, 2024
- Medium-sized Fleet Operators’ Tire Health Check Frequency, India, 2024
- Large Fleet Operators’ Tire Health Check Frequency, India, 2024
- Overall Fleet Operators’ Tire Health Check Frequency, India, 2024
- Tire Maintenance Service Offerings at Various Service Channel Partners, India, 2024
- Retreading Frequency and Average Price, India, 2024
- Dealers’ Average Frequency of Tire Health Check Services, India, 2024
- CV Independent Workshops’ Average Frequency of Tire Health Check Services, India, 2024
- Neutral Tire Garages’ Average Frequency of Tire Health Check Services, India, 2024
- Tire Centers’ Average Frequency of Tire Health Check Services, India, 2024
- Overall Average Frequency of Tire Health Check Services, India, 2024
- Average Price Per Tire Maintenance Service by Various Channel Partners, India, 2024
- Average Footfall Per Month, India, 2024
- Customer Types, India, 2024
- Service Outlet Types, India, 2024
- Number of Tire Service Technicians, India, 2024
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Deliverable Type | Customer Research |
---|---|
Author | Gnanaprakash Shanmugam |
Industries | Automotive |
No Index | No |
Is Prebook | No |
List of Charts and Figures | Tire Maintenance Activities, India, 2024~ Perception of Tire Maintenance Services, India, 2024~ Retreading Prevalence and Average Spend, India, 2024~ Tire Retreading Frequency, India, 2024~ Tire Health Check Parameters’ Monitoring Frequency, India, 2024~ Annual Spend on Tire Maintenance Activities, India, 2024~ Average Spend Per Service for Tire Health Check Parameters, India, 2024~ Commercial Vehicle Type Ownership, India, 2024~ Commercial Vehicle Product Split, India, 2024~ Small Fleet Operators’ Tire Health Check Frequency, India, 2024~ Medium-sized Fleet Operators’ Tire Health Check Frequency, India, 2024~ Large Fleet Operators’ Tire Health Check Frequency, India, 2024~ Overall Fleet Operators’ Tire Health Check Frequency, India, 2024~ Tire Maintenance Service Offerings at Various Service Channel Partners, India, 2024~ Retreading Frequency and Average Price, India, 2024~ Dealers’ Average Frequency of Tire Health Check Services, India, 2024~ CV Independent Workshops’ Average Frequency of Tire Health Check Services, India, 2024~ Neutral Tire Garages’ Average Frequency of Tire Health Check Services, India, 2024~ Tire Centers’ Average Frequency of Tire Health Check Services, India, 2024~ Overall Average Frequency of Tire Health Check Services, India, 2024~ Average Price Per Tire Maintenance Service by Various Channel Partners, India, 2024~ Average Footfall Per Month, India, 2024~ Customer Types, India, 2024~ Service Outlet Types, India, 2024~ Number of Tire Service Technicians, India, 2024~ |
Podcast | No |
WIP Number | PFRR-01-00-00-00 |