Voice of Customer: Willingness and Desirability for Commercial Vehicle Tires in India

AutomotiveVoice of Customer: Willingness and Desirability for Commercial Vehicle Tires in India

Fleet Operators Seek Comprehensive One-stop Tire Maintenance Solutions

RELEASE DATE
16-Jan-2025
REGION
Global
Deliverable Type
Customer Research
Research Code: PFRR-01-00-00-00
SKU: AU_2025_1249
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$4,950.00
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SKU
AU_2025_1249

Voice of Customer: Willingness and Desirability for Commercial Vehicle Tires in India
Published on: 16-Jan-2025 | SKU: AU_2025_1249

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In India, commercial vehicle tire maintenance is highly fragmented, with fleet operators largely relying on basic services, such as tire pressure checks, puncture repairs, and tread depth inspections. These services are typically provided by local retailers, roadside garages, and independent workshops, but more advanced services, including wheel alignment, tread retreading, tire rotation, and shoulder correction, are less common. Authorized service centers offer these solutions, but all fleet operators cannot easily access them. As a result, regular tire health checks are neglected and only performed during routine vehicle maintenance, leading to unaddressed tire issues.

This lack of frequent and comprehensive tire care results in several challenges, including premature tire wear, reduced fuel efficiency, and increased risk of tire failure. Many fleet operators are left with limited options, and they rely on basic checks that do not address the full scope of tire maintenance needs. The absence of regular maintenance procedures means issues are typically dealt with reactively, causing costly downtime and higher maintenance expenses. This fragmented service landscape creates inefficiencies, highlighting the need for a more integrated, all-inclusive solution for tire care in the commercial vehicle sector.

Frost & Sullivan's survey of fleet operators and tire service providers revealed important gaps in the market, identifying areas where services are lacking. These white spots point to significant opportunities for better, more efficient, and cost-effective tire maintenance solutions. Addressing these gaps could enhance fleet operations, reduce costs, and improve the overall tire service ecosystem in India.

Author: Gnanaprakash Shanmugam

Decoding Tire Markings and Key Parameters

Tire Maintenance Parameters

Commercial Vehicle Tire Ecosystem and Major Partners

Scope and Research Objectives

Research Samples: Fleet Operators and Tire Maintenance Service Providers

Fleet Operators: Respondent Profiling

Service Channel Partners: Respondent Profiling

Fleet Operators’ Tire Maintenance Activities

Fleet Operators’ Perception of Tire Maintenance Services

Fleet Operators’ Tire Retreading

Tire Health Check Parameters’ Monitoring Frequency

Fleet Operators’ Annual Spend on Tire Maintenance Per Vehicle

Average Spend Per Service for Tire Health Check Parameters

Commercial Vehicle Ownership Based on Survey Feedback

Small Fleet Operators: Frequency of Tire Health Maintenance

Medium-sized Fleet Operators: Frequency of Tire Health Maintenance

Large Fleet Operators: Frequency of Tire Health Maintenance

Overall Fleet Operators: Frequency of Tire Health Maintenance

Tire Maintenance Service Offerings’ Frequency at Service Stations

Tire Retreading at Service Channel Partners

Dealers: Average Number of Services Delivered Per Month

CV Independent Workshops: Average Number of Services Delivered Per Month

Neutral Tire Garages: Average Number of Services Delivered Per Month

Tire Centers: Average Number of Services Delivered Per Month

Overall on All Service Providers: Average Number of Services Delivered Per Month

Average Price Channel Partners Charge Per Service for Tire Maintenance

Customer Types and Average Footfall Per Month

Type of Service Outlet and Tire Technicians

Key Takeaways

Growth Opportunities Fuel the Growth Pipeline Engine™

Why Is It Increasingly Difficult to Grow?

The Strategic Imperative 8™

Partial List of Acronyms and Abbreviations

Benefits and Impacts of Growth Opportunities

Next Steps

List of Exhibits

List of Exhibits (continued)

Legal Disclaimer

List of Figures
  • Tire Maintenance Activities, India, 2024
  • Perception of Tire Maintenance Services, India, 2024
  • Retreading Prevalence and Average Spend, India, 2024
  • Tire Retreading Frequency, India, 2024
  • Tire Health Check Parameters’ Monitoring Frequency, India, 2024
  • Annual Spend on Tire Maintenance Activities, India, 2024
  • Average Spend Per Service for Tire Health Check Parameters, India, 2024
  • Commercial Vehicle Type Ownership, India, 2024
  • Commercial Vehicle Product Split, India, 2024
  • Small Fleet Operators’ Tire Health Check Frequency, India, 2024
  • Medium-sized Fleet Operators’ Tire Health Check Frequency, India, 2024
  • Large Fleet Operators’ Tire Health Check Frequency, India, 2024
  • Overall Fleet Operators’ Tire Health Check Frequency, India, 2024
  • Tire Maintenance Service Offerings at Various Service Channel Partners, India, 2024
  • Retreading Frequency and Average Price, India, 2024
  • Dealers’ Average Frequency of Tire Health Check Services, India, 2024
  • CV Independent Workshops’ Average Frequency of Tire Health Check Services, India, 2024
  • Neutral Tire Garages’ Average Frequency of Tire Health Check Services, India, 2024
  • Tire Centers’ Average Frequency of Tire Health Check Services, India, 2024
  • Overall Average Frequency of Tire Health Check Services, India, 2024
  • Average Price Per Tire Maintenance Service by Various Channel Partners, India, 2024
  • Average Footfall Per Month, India, 2024
  • Customer Types, India, 2024
  • Service Outlet Types, India, 2024
  • Number of Tire Service Technicians, India, 2024
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  • Growth Opportunities
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In India, commercial vehicle tire maintenance is highly fragmented, with fleet operators largely relying on basic services, such as tire pressure checks, puncture repairs, and tread depth inspections. These services are typically provided by local retailers, roadside garages, and independent workshops, but more advanced services, including wheel alignment, tread retreading, tire rotation, and shoulder correction, are less common. Authorized service centers offer these solutions, but all fleet operators cannot easily access them. As a result, regular tire health checks are neglected and only performed during routine vehicle maintenance, leading to unaddressed tire issues. This lack of frequent and comprehensive tire care results in several challenges, including premature tire wear, reduced fuel efficiency, and increased risk of tire failure. Many fleet operators are left with limited options, and they rely on basic checks that do not address the full scope of tire maintenance needs. The absence of regular maintenance procedures means issues are typically dealt with reactively, causing costly downtime and higher maintenance expenses. This fragmented service landscape creates inefficiencies, highlighting the need for a more integrated, all-inclusive solution for tire care in the commercial vehicle sector. Frost & Sullivan's survey of fleet operators and tire service providers revealed important gaps in the market, identifying areas where services are lacking. These white spots point to significant opportunities for better, more efficient, and cost-effective tire maintenance solutions. Addressing these gaps could enhance fleet operations, reduce costs, and improve the overall tire service ecosystem in India. Author: Gnanaprakash Shanmugam
More Information
Deliverable Type Customer Research
Author Gnanaprakash Shanmugam
Industries Automotive
No Index No
Is Prebook No
List of Charts and Figures Tire Maintenance Activities, India, 2024~ Perception of Tire Maintenance Services, India, 2024~ Retreading Prevalence and Average Spend, India, 2024~ Tire Retreading Frequency, India, 2024~ Tire Health Check Parameters’ Monitoring Frequency, India, 2024~ Annual Spend on Tire Maintenance Activities, India, 2024~ Average Spend Per Service for Tire Health Check Parameters, India, 2024~ Commercial Vehicle Type Ownership, India, 2024~ Commercial Vehicle Product Split, India, 2024~ Small Fleet Operators’ Tire Health Check Frequency, India, 2024~ Medium-sized Fleet Operators’ Tire Health Check Frequency, India, 2024~ Large Fleet Operators’ Tire Health Check Frequency, India, 2024~ Overall Fleet Operators’ Tire Health Check Frequency, India, 2024~ Tire Maintenance Service Offerings at Various Service Channel Partners, India, 2024~ Retreading Frequency and Average Price, India, 2024~ Dealers’ Average Frequency of Tire Health Check Services, India, 2024~ CV Independent Workshops’ Average Frequency of Tire Health Check Services, India, 2024~ Neutral Tire Garages’ Average Frequency of Tire Health Check Services, India, 2024~ Tire Centers’ Average Frequency of Tire Health Check Services, India, 2024~ Overall Average Frequency of Tire Health Check Services, India, 2024~ Average Price Per Tire Maintenance Service by Various Channel Partners, India, 2024~ Average Footfall Per Month, India, 2024~ Customer Types, India, 2024~ Service Outlet Types, India, 2024~ Number of Tire Service Technicians, India, 2024~
Podcast No
WIP Number PFRR-01-00-00-00