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An increased use of composite materials across all industry segments has been the primary driving force behind the need for more sophisticated nondestructive test (NDT) equipment. This market insight provides an overview of the global NDT equipment market for composite inspection. Key market drivers and restraints are identified, and an analysis of...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

The Asia-Pacific contact center applications market grew by 6.9% in 2022 and is projected to grow at a compound annual growth rate (CAGR) of 4.4% from $881.9 million in 2022 to $1,193.5 million in 2029, driven by cloud migration, system upgrades, and increased investments in advanced applications, such as analytics and workforce management. Vietnam...

This edition of the Cyber Security Technology Opportunity Engine (TOE) captures developments related to Innovations in Incident Response and Detection, AI-based Cybersecurity, Zero Trust Security, Observability Platform, Vulnerability Management, Documentation Security Assessments, Quantum-safe Cryptography, Predictive Vulnerability Assessment. Cy...

This report identifies the new scenarios that are impacting the automotive insurance industry and the evolving and new business models in this space. The study identifies and analyzes the trends and the shifts in the industry, focusing particularly on 4 areas—connected, autonomous, shared, and electric. The automotive insurance industry has witn...

The building management system (BMS) market in the Gulf Cooperative Council (GCC) is witnessing the emergence of innovative technologies such as building information modeling (BIM) and 3D printing. These technologies are causing significant disruptions, influencing how buildings are managed and shifting roles away from traditional skills towards te...

5G deployment is an important trend in the telecom industry. With South Korea having successfully rolled out its 5G operations commercially, many other countries are also expected to roll out their deployments soon. Deployments will be more business to business than business to consumer and will have significant implications across several industry...

The COVID-19 pandemic accelerated the move to digital channels, the cloud, and self-service customer care so financial companies could take advantage of new technologies to keep businesses running sans a staff yet maintain a satisfactory level of customer experience (CX). BFSI companies are focusing on improving digital experiences such as digital ...

Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. Customer experience (CX) outsourcing services play an increasingly vital role in building a robust end-to-end customer journey as customer-centricity takes center stage. Providing contextual, proactive, seamless, and per...