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09 Dec 2024  |  Global  |  Customer Research
CX Growth Opportunities in the Banking, Financial, and Insurance (BFSI) Industry 2024 to 2025
Customer Perspectives
The BFSI sector is in a disruptive state as customer needs and technologies rapidly evolve. Uncertain economic conditions make financial decisions more volatile. According the Frost & Sullivan’s Global 360o Research Team, “Global headline inflation will fall from 6.9% in 2023 to 5.8% in 2024, while core inflation will persist. Advanced economies wi...
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28 Jan 2020  |  North America  |  Market Research
Global Healthcare Cloud Computing Market, Forecast to 2023
Competitive Dynamics are Pushing Services to the Forefront
Cloud computing in healthcare is gaining momentum as a variety of factors create a significant need for the value propositions that a successful cloud implementation promises to offer. Global healthcare cloud market revenue is expected to surge at a compound annual growth rate of 25.1% from 2018 to 2023. Cloud computing involves the use of exter...
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31 Jan 2020  |  Asia Pacific  |  Market Research
Malaysian Defense Market, Forecast to 2024
There is a Visible Trend Toward Upgrades and Offsets in Line with the Increased Focus on the Indigenous Industry
This research explores Malaysia’s defense outlook from 2019 to 2024. With a shifting political landscape, conflicting claims to islands in the South China Sea and budgetary restraints, Malaysia’s defense approach for the coming years reflects a changing environment. This analysis covers aspects of the defense industry, including budgets, drivers an...
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26 Aug 2026  |  Global  |  Customer Research
The Future of Enterprise Telephony Prioritizes Flexibility Over Uniformity
Hybrid Communications, Mobile-First Workforces, and AI-Powered Platform Convergence Drive the Next Phase of Market Evolution
This study examines the evolution of enterprise telephony between 2026 and 2029, revealing a market that is increasingly defined by flexibility, hybrid architectures, mobility, and AI-enabled platform convergence rather than a uniform migration to cloud communications. Drawing on Frost & Sullivan’s 2026 global survey of IT and telecom decision-make...
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25 Jan 2021  |  Global  |  Megatrends
Future of User Interfaces Shaping New Consumer Experiences
Augmented Reality, Virtual Reality, and Biometrics Represent Key Growth Opportunities
User Interface technologies have moved beyond the concept of simply representing machines to their users to enabling sophisticated and personalized interaction. The COVID-19 pandemic has accelerated their use in healthcare, manufacturing, education, retail, and banking to simplify interactivity and improve engagement. This report aims to help compa...
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09 Dec 2021  |  Global  |  Customer Research
Digital Trends in the BFSI Industry Amidst COVID-19 and Beyond
Banking, Financial Services, and Insurance Customer Perspectives
The COVID-19 pandemic accelerated the move to digital channels, the cloud, and self-service customer care so financial companies could take advantage of new technologies to keep businesses running sans a staff yet maintain a satisfactory level of customer experience (CX). BFSI companies are focusing on improving digital experiences such as digital ...
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03 Mar 2022  |  North America  |  Frost Radar
Frost Radar™: US eCommerce Fraud Prevention, 2022
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The US eCommerce market is on a strong growth trajectory. Revenue grew 20% in 2021 to approximately $850 billion. Many of the purchasing trends that emerged at the beginning of the pandemic have become permanent as consumers embraced the ease and convenience of home delivery and curbside or in-store pickups. Frost & Sullivan’s research indicates th...
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15 Nov 2022  |  Global  |  Market Research
Growth Opportunities in the Global Biometric Solutions Industry
Industry Convergence to Create More Defined Roles and Applications
This research service looks at the biometric solutions market, identifying trends, best practices, and customer decision-making factors within six market verticals: law enforcement, retail, commercial, airports, government, and banking and financial services. This service includes a full market analysis, including market size and forecast for the m...
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08 Sep 2017  |  North America  |  Market Research
US Provider Trends in Value-based Healthcare
Consumer Engagement, Population Health Management and Leveraging IT to Improve Competitiveness
Author: Koustav Chatterjee The concept of value-based care was established to address critical challenges encountered by all healthcare stakeholders—government, providers, health plans, and patients. Historically, the US healthcare system has largely focused on the treatment of patients with immediate needs. In most cases, the market has failed t...
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23 Jul 2021  |  North America  |  Market Research
US Digital Therapeutics Growth Opportunities
Transformational Growth in New Business Models After COVID-19
Patients with long-term chronic conditions and rare diseases are looking for safe, novel, and evidence-based digital treatments in their pursuit to reduce dosages and reverse triggers of adverse events. Payers and providers are looking for legitimate alternatives to expensive medication for their patient population. Life sciences (LS) companies are...
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