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Delivering the best CX possible was the overall theme of the Customer Contact East Executive MindXchange event, held from April 23 to 26, 2023, in Fort Lauderdale, Florida. Great CX is a critical factor for business growth, as organizations that accomplish it can create competitive differentiation and grow sales as a result. Customer contact center...

29 Jun 2021  |  North America  |  Frost Radar

Frost Radar™: Digital Operating Rooms, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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Hospitals are under extreme pressure to reduce costs and become more profitable. Operating rooms (ORs) drive approximately 60% of revenue in the average hospital. The most critical issues entail finding new methods to reduce human error and improve the efficiency and quality of surgical care. Technology is now available to help hospitals reduce sur...

•The sensors market is expanding, and it is regarded as one of the most promising areas in the semiconductor industry. Sensor technology is an evolving discipline that holds the potential to significantly improve the performance, durability, maintenance, and applicability of many engineering projects. Material science and engineering advancements h...

Facility management (FM) is shifting from a support role to a strategic enabler of sustainability, resilience, and long-term value. Driven by ESG mandates and smart technologies like IoT, AI, and cloud platforms, FM now supports real-time monitoring, predictive maintenance, and data-driven decisions. These innovations improve efficiency and enable ...

28 Sep 2020  |  Global  |  Market Research

Digitization and New Business Models Powering the Global Construction and Mining Equipment Market, 2030

Convenience and Reduced Operational Costs Offered by Digital Services to Improve Equipment Utilization and Present Further Growth Opportunities

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The global equipment industry is impacted by growing digitalization trends, trends in the used and rental equipment market, and urbanization. Construction contractors are leaning towards deploying both used and rental equipment as opposed to purchasing brand new ones due to lack of funding and government subsidies, and the liabilities associated wi...

Oil sludge is produced at various stages of the oil industry from exploration, production, transportation, processing, and storage. Majority of the sludge is produced at waste water treatment plants considering that large quantities of water are used at critical nodes of the refinery process including desalting, thermal cracking, distillation and c...

This issue of Vital Signs, released on August 23, 2010, provides a strategic analysis of trends in biomarkers for improved and accelerated sepsis treatment. Additionally, a company spotlight is provided for BRAHMS, a global biotechnology company committed to improving healthcare through the discovery and development of novel and innovative bio...

IAM systems are designed to identify, authenticate, and authorize identities; enabling approved users and devices to access hardware, software, or other resources. The sub-segments within IAM include access management for workforce, customers, and non-human identities (machines, bots, IoT and other connected devices), identity governance administra...

Most enterprises don’t have the time, interest or skill to continually monitor their cloud environments for efficiency—for example, to ensure that their instance sizes are adequate as application usage fluctuates; that they aren’t running idle virtual machines (VMs); or that they aren’t paying more than they need to. To help customers optimize thei...