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20 Dec 2022  |  North America  |  Customer Research
Empowering Frontline Workers to Drive Business Transformation
UC Buyers’ Perspective on Equipping Frontline Workers with Digital Communications and Collaboration Tools
Frontline workers are a key part of the workforce in the majority of organizations. Out of approximately two and a half billion non-desk/frontline workers around the world, an estimated one billion require tailored communications and collaboration tools to complete their job tasks. There is no perfect definition of frontline workers. Generally, ...
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28 Apr 2023  |  Global  |  Customer Research
Contact Center Digital Transformation in the Healthcare Industry: A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Patients are consumers and expect excellent customer service for every product and service they buy. Patients invest in their health and set self-care management goals and play an active role in attaining health services. Improving a patient’s experience with digital solutions that give them more power is becoming the norm. These solutions include ...
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10 Apr 2026  |  South Asia, Middle East & North Africa  |  Market Research
Gulf Cooperation Council Economic Transformations and Opportunities, 2025–2035
Strong Non-Oil Economic Diversification, Global Supply Chain Realignment, and Robust Sovereign Wealth Funding Position the GCC as a Key Long-Term Investment Destination
The GCC remains a critical global economic region due to its energy resources, central location in global trade routes, and large sovereign wealth funds. As it transitions from hydrocarbons to diversified growth, investing heavily in renewables, hydrogen, and new industries, it is expected to sustain stable growth of 4%-4.5% through 2035, supported...
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17 Dec 2025  |  Global  |  Megatrends
Top 10 Global Trends for 2026
Technology, Governance, and Geopolitics: Redefining the Future of Industries
The "Top 10 Global Trends for 2026” report highlights the technological, geopolitical, and economic forces that will redefine the future of industries. The report covers the top trends that will transform the industries in 2026 and beyond.Some of the trends included are tariff-driven market shifts, hyper-connected reality, ethical use of AI, and ne...
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23 Feb 2026  |  Global  |  Market Research
Power Transformers Industry, Global, 2025–2035
Transformers Powering Grid Evolution and Emerge as the Cornerstone of Transformational Growth
Strong renewable energy growth, aging grids, industrial electrification, increasing regional interconnections, and power loads from data centers have collectively driven growth in power transformers. More than 30% of large power transformers have been in operation for more than 30 years, creating high replacement demand. A lack of available manufac...
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26 Sep 2016  |  Global  |  Customer Research
Navigating Digital Transformation in Travel and Transportation
This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social ...
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06 Oct 2025  |  Global  |  Customer Research
Global CX Growth Opportunities in the Travel & Hospitality Industry 2025 to 2026
Customer Perspectives
In 2024, pent-up demand for travel boosted spending in this industry to nearly pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, prices for air and ground transportation, accommodations, and dining are high. Revenue growth is also expected due to increased spending by consume...
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10 Feb 2026  |  Global  |  Market Outlook
Top 8 Growth Opportunities in HVAC, 2026
Transformational Technologies, Renewable Energy Integration, and Sustainability to Drive the Next Generation of HVAC Systems
In 2026, the HVAC industry is undergoing rapid transformation, driven by the convergence of advanced technologies, stringent sustainability mandates, and shifting customer priorities toward efficiency and resilience. Frost & Sullivan highlights key growth opportunities as IoT-enabled and cloud-based solutions revolutionize maintenance through real-...
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13 Mar 2025  |  Global  |  Market Outlook
Top Trends Driving the Global Automotive Market, 2025
The Automotive Market will Focus on Partnerships, Expand EV Portfolios, and Target New Production Zones
The global automotive industry is undergoing a significant transformation, with 2025 projected to bring new developments influenced by key events in 2024. This report highlights the factors driving this transformation, including important partnerships among automakers, technology firms, and suppliers, particularly in areas such as electrification, ...
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12 Mar 2025  |  Global  |  Market Outlook
AI: Top 10 Predictions, 2025
Future Growth Opportunities for Innovation and Transformation in the AI Industry
Artificial intelligence (AI) is emerging as a transformative megatrend with the potential to reshape industries of the future. AI is poised to drive unprecedented changes that redefine how businesses create and deliver value, including revolutionizing customer experience (CX), operational efficiency, and IT operations. Its profound impact on compan...
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