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26-Sep-2016
Global
Customer Research
9AC0-00-24-00-00
IT03150-GL-CR_18935
This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social Media Management & Marketing Tools, eCommerce/mCommerce, Unified Communications & Collaboration, Infrastructure and Data Centers, Big Data and Analytics, Digital Marketing, Customer Experience Management, Cybersecurity, Internet of Things (M2M), ERP/Supply Chain Management/HR Management. There is section on Internet of Things that explores drivers, challenges, and different phases of implementation. End user companies will be able to benchmark themselves with regard to IT investments while IT companies will learn how to gain a competitive advantage over the next few years.
key excerpts:
•The top IT challenges for respondents in the travel and transportation industry include automating and streamlining business processes, dealing with security threats, and ensuring network stability and reliability.
•There will be a huge drop in reducing operations costs as a driver to invest in IT. Improving collaboration and customer experience, as well as gaining a competitive advantage, will be the top reasons to buy IT.
•Early adopters of IT in this industry achieved higher revenue growth rates and better margins than others.
•Today, the most common investments in IT, besides cyber security, include social media management and marketing tools and customer experience management. This indicates that customer satisfaction is a key critical success factor in the travel and transportation industry.
•CEOs are more interested in boosting creativity and innovation while CIOs are focused on using IT to expand to new markets and new regions
•Companies with strong revenue growth are investing in IT to expand to new boost creativity and innovation.
Research Objectives
Survey Methodology
IT Decision Maker Profile
Respondent Jobs Titles
Organization’s Revenues Growth and Margin
Executive Summary
Executive Summary (continued)
Executive Summary (continued)
Top Challenges for IT
Top Challenges for IT by Size of Organization
Top Challenges for IT by Region
Top Challenges for IT by CEO and CIO
Top Challenges for IT by Organization’s Revenue Growth
Top Challenges for IT by Organization’s Margin
Top Drivers for IT Investment
Top Drivers for IT Investment in 2018 by Size of Organization
Top Drivers for IT Investment in 2018 by CEO and CIO
Top Drivers for IT Investment in 2018 by Organization’s Revenue Growth
Top Drivers for IT Investment in 2018 by Organization’s Margin
Plans for Investment in IT
Top Technologies Impact on Revenues
Top Technologies Impact on Revenues by Size of Organization
Top Technologies Impact on Revenues by Region
Top Technologies Impact on Revenues by Job Title
Top Technologies Impact on Revenues by Organization’s Revenue Growth
Top Technologies Impact on Revenues by Organization’s Margin
Top Technologies That Positively Impact Cost Reduction
Top Technologies That Positively Impact Cost Reduction by Size of Organization
Top Technologies That Positively Impact Cost Reduction by Region
Top Technologies That Positively Impact Cost Reduction by Job Title
Top Technologies That Positively Impact Cost Reduction by Organization’s Revenue Growth
Top Technologies That Positively Impact Cost Reduction by Organization’s Margin
Top Security Concerns
Top Security Concerns by Size of Organization
Top Security Concerns by Region
Top Security Concerns by Job Title
Top Security Concerns by Organization’s Revenue Growth
Top Security Concerns by Organization’s Margin
Importance of mCommerce
The Internet of Things Deployment Stages
Top Concerns About the Internet
Drivers for Investment in Internet of Things
Best Chip/Module Vendor for the Internet of Things
Best Devices Vendors for the Internet of Things
Best Networking Provider for the Internet of Things
Best Platform Provider for the Internet of Things
Best Systems Integrator for the Internet of Things
Influences for Selecting a Cloud Provider
Percentage of Storage Moved to the Cloud
Percentage of Applications Moved to the Cloud
Value of Cloud-Based Solutions Among Users
Satisfaction with Cloud-Based Solutions
Barriers to Adoption of Cloud-Based Solutions
Use of Mobile Devices
Support for Mobile Operating Systems
Enforcing BYOD Policies and Expectations for Future
Organization’s Approach to IT Investments and its Competitive Assessment
Organization’s Approach to IT Investments by Organization’s Revenue Growth
Organization’s Approach to IT Investments by Organization’s Margin
IT Solutions Usage by Technology Adoption
2015 IT Budget in Relation to Organization’s Revenue
2015 vs 2016 IT Budget Allocation
Expected IT Budget Change in 2017
Percentage of IT Budget Consumed by Top Three Communications Suppliers
Percentage of IT Budget Consumed by Small to Medium Communications Suppliers
CAPEX Vs. OPEX Spending
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key excerpts:
•The top IT challenges for respondents in the travel and transportation industry include automating and streamlining business processes, dealing with security threats, and ensuring network stability and reliability.
•There will be a huge drop in reducing operations costs as a driver to invest in IT. Improving collaboration and customer experience, as well as gaining a competitive advantage, will be the top reasons to buy IT.
•Early adopters of IT in this industry achieved higher revenue growth rates and better margins than others.
•Today, the most common investments in IT, besides cyber security, include social media management and marketing tools and customer experience management. This indicates that customer satisfaction is a key critical success factor in the travel and transportation industry.
•CEOs are more interested in boosting creativity and innovation while CIOs are focused on using IT to expand to new markets and new regions
•Companies with strong revenue growth are investing in IT to expand to new boost creativity and innovation.
| Deliverable Type | Customer Research |
|---|---|
| No Index | No |
| Podcast | No |
| Author | Alpa Shah |
| Industries | Information Technology |
| WIP Number | 9AC0-00-24-00-00 |
| Keyword 1 | Digital Transformation in Travel |
| Keyword 2 | Digital Transformation in Transportation |
| Keyword 3 | Travel investment in IT solutions |
| Is Prebook | No |
Navigating Digital Transformation in Travel and Transportation
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