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01 Nov 2019  |  Latin America  |  Market Research
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024
Automation Technologies Transform the Customer Experience and Unveil New Growth Opportunities
The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...
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04 Dec 2019  |  Asia Pacific  |  Market Research
Assessment of the Electric Vehicle (EV) Landscape in Thailand, 2018–2025
The Market is Driven by Government Efforts to Make EV Viable by Promoting Local Manufacturing Through Incentives and Privileges
In 2018, the penetration of electric vehicles, including Plug-In Electric Vehicles (PHEVs) and Battery Electric Vehicles (BEVs) in the total auto sales in Thailand was less than 1%. For instance, there were only 57 units of BEVs and 8,745 units of PHEVs were sold. PHEVs in the Thai market are premium vehicles and there are no mass-market models av...
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16 Dec 2019  |  Latin America  |  Market Research
Brazilian Electric Vehicles Market, Forecast to 2025
With about 1,000 BEVs and PHEVs in Operation as of 2018, PHEVs are Expected to Lead Market Growth in 2019
The study analyzes and provides growth forecasts for 2025 for the Brazilian electric vehicles market (only PHEVs and BEVs). In Brazil, about 15,000 EV units (about 9,300 PHEVs and 5,800 BEVs) are expected to be commercialized by 2025. This study focuses on vehicle features, technology, infrastructure, brands, models, and new services in the Brazili...
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14 Jan 2020  |  North America  |  Market Research
Infusing AI into the Retail Customer Experience
Watch Out World—Your Next Food Server Could be a Bot
As technology adoption has skyrocketed, it has vastly changed the way that consumers engage with businesses across the industries, but never more than in the retail sector. Online shopping, web portals for deals and discounts, review sites allowing consumers to review, compare, praise and complain, and mobile loyalty apps are just a few of the chan...
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10 Aug 2020  |  Global  |  Market Research
Digital Transmission Driving the Geospatial Services Market, 2020
New Product Development is Enabling the Sustainable Future of Markets Creating Multiple Growth Opportunities
This research study includes the following: Research scope: Drone operators, Satellite operators, Downstream service providers, Earth observation, ICT service providers Geographic scope: Global The study aims to cover the global geo...
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28 Jul 2020  |  Latin America  |  Market Research
Growth Opportunities in the Global Professional Headset Market, Forecast to 2026
Explosion of Cloud Meeting Services is Visibly Igniting Professional Headset Sales
The global professional headset market earned revenues of $1.41 billion in 2019, a 3.8 percent growth when compared to 2018. Almost all major professional headset vendors reported healthy growth rates in 2019 except for Poly which faced some internal restructuring difficulties that resulted in the company earning lower-than-expected revenues. Desp...
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21 Sep 2020  |  Global  |  Megatrends
The Four Ps of the Future of Retail
Strategizing for Retail in Times of Disruption
Rapid technology advancements and rising customer expectations have disrupted the global retail industry in the past decade. Outdated retail store concepts, new generations of consumers, and new points of commerce (voice commerce, for example) have also disrupted the industry; however, COVID-19 has been the key disruptor. After the pandemic, retail...
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09 Nov 2020  |  Global  |  Market Research
Technology Development Strategy Driving Waymo’s Innovative Business Models, 2020
Waymo’s In-house Technological Innovations and Strategic Partnerships Will Continue to Upend the Traditional Automotive Industry
By the beginning of this decade, the term 'autonomous vehicles' had become familiar to the layman. Since the global COVID-19 pandemic, the automotive industry has been in a state of dichotomy. There is a clear realization that past predictions of launching fully autonomous vehicles by 2020 will not materialize; however, collective milestones in the...
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07 Jun 2021  |  South Asia, Middle East & North Africa  |  Market Research
India’s Macroeconomic Environment Outlook, 2021
A 2nd Wave of COVID-19 has Slowed Down Economic Recovery; a 9.4% GDP Growth Rate is Forecast for 2021–2022
The Indian economy was forecast to record an 11.3% growth in 2021-22, based on prevailing conditions in March 2021. Since then, however, the economic outlook has changed with the start of the 2nd wave of COVID-19. Consequently, a 9.4% growth is anticipated in 2021-22. However, this forecast is subject to changes based on the evolution of the 2nd wa...
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30 Jul 2021  |  Global  |  Megatrends
Transformative Megatrends Driving Value Chain Compression
The Restructuring of the Value Chain will Open Up New Opportunities in the Retail Supply Chain
Transformative business solutions and customer-centric business models are compressing the value chain. Vertical integration is causing value chain dynamics to change, with new entrants offering end-to-end solutions across the upstream and the downstream stages. The value chain will move from the current product-centric model to consumer-centric da...
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